Appliance Repair Questions? Ask a Technician for Answers ASAP
is this a new unit or has it functioned properly before?
It is about 3-4 years old BUT it is at our vacation home and we probably do a recharge cycle about 3 or 4 times a year the number of times we come up, when we are not here we have the water turned off and have the unit unplugged.
one moment, let me pull up some tech info
what is the salt level in the salt tank?
When all this started it was around 4 now it is at 2
FYI the water level thru trying to run cycles got as high as 6
When you cleaned the venturi and the nozzle, did you completely disassemble the nozzle? I've seen the gasket cause issues because the passages were blocked by the gasket. Also, have you checked the drain hose for restrictions? Not necessarily being pinched off, but a build up on the inside of the hose can wreak havoc as well
Yes when i disassemble the nozzel (it did have what appeard to be rust) I cleaned it real good and when I put it back together I made sure the hole in the gasket lined up with the little strainer, as for the hose when it is going thru the cycle I did pull the hose from the drain and it did appear to have a good flow, as for the hose in the unit (going from the assembly down to the float in the bottom of the tank) I used my compressor to blow the line out.
Just to avoid going over anything you've tried, do you have a copy of the user manual?
Yes I downloaded it today on line
Very good. How many times have you recharged the system since new?
If I were guessing 12-16 times
Well, I hate to do this, but this is about as much I can do. I'll opt out and hopefully someone will come along who knows GE water softeners. I have experience with much older models and general water softener operation, but to be honest, I only see maybe 2 a year in my job. The advent of electronic controls makes the newer models a little too unfamiliar. I would recommend going over the manual diagnostics in the user manual until you know them backward and forward, the problem is almost certainly one that can be fixed without the need for parts due to the nature of the problem. I imagine you still have a blockage, but as I said, not knowing this model very well, I can't guide you like you need. Best of luck!