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Sorry.....I had it wrong
It is a GE Washer-Model WLRR5000GOWW, Serial ZL144968G
Hoe do I get to the suspension rods...from the top or bottom. If the top, how does it come up?
Where can I buy the part?
Is it ok to run the washer until I get it fixed?
Larry, sorry I wasn't able to get back to you yesterday. My husband took the washer apart and we found a loose plastic hose. He went online and discovered that it was the flood hose. After securing it with a new cable tie (the old one was at the bottom of the washer), we ran the washing machine....and...... NO KNOCKING!!!!!!
Thanks for you help, without your direction we wouldn't have known how to take the washer apart and figure out the problem! So glad it wasn't the suspension rods, that would have been a MUCH more difficult repair.