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first thing to check is the dampers. these are on the top of the tub and stop this from swinging back and forth.there are two clips you push up with a putty knife between the top and the front panel, # XXXXX on this diagram, once you release the clips the front panel will come off. make sure the dampers are not broken.the dampers are # XXXXX
I checked the dampers. They are okay. What next?
The outer tub, the plaster portion, rotates about 5 degrees, back and forth, as the inter portion agitates. There are two metal brackets under the motor assembly that are perpendicular to the metal base/floor of the unit. There are ridges on the metal base/floor. The metal brackets under the motor assembly cross over and scrape the ridges on the base as the machine agitates. I can see metal filings on the floor of the unit where the brackets have scraped.