How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 60020
Experience:  9+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I have a GE front load washer model WCVH6800J1WW that is pausing

Customer Question

I have a GE front load washer model WCVH6800J1WW that is pausing during any cycle I run with or without clothes. I have cleaned the pump filter and found nothing inside. I have unplugged the machine for 30 minutes and restarted in hope of it resetting something, but that didn't work either. Help please
Submitted: 3 years ago.
Category: Appliance
Expert:  Tyler Z. replied 3 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

The unit pauses if it thinks the door has come open. If the door is definitely securely locked shut and it's still pausing, you need to order and replace your door latch assembly because it's beginning to fail.

Customer: replied 3 years ago.
I don't think that is the issue, because I can push the start button and it will continue with the cycle (with or without clothes). I eventually have to change the selection to drain and spin, which will finish it up without pausing.
Expert:  Tyler Z. replied 3 years ago.
then the only other reason it would stop would be if there are too many suds in the washer. It won't display "Pause" or anything like that, the display time will just start blinking.
Customer: replied 3 years ago.
Display sign does not blink. It will pause even when I try a different cycle with no soap in the machine. How much should an assembly be and is this a do it your self repair? Is there a youtube video for this unit?
Expert:  Tyler Z. replied 3 years ago.
no, there is not a youtube video for this unit. You need to order the part in the link below to fix the issue. To access and replace this part, just remove the door gasket out of the way so you can reach behind the front panel to remove the latch assembly. There is a wire retaining ring around the front lip of the rubber gasket. Just use a flat head screwdriver to pry this ring off and then push the gasket out of your way to reach behind and replace the latch assembly. Below is a link to the part.

CLICK HERE

Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 60020
Experience: 9+ years being an appliance technician with factory training.
Tyler Z. and 2 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
Thanks for the link. I just ordered the part. Hopefully it will do the trick.
Expert:  Tyler Z. replied 3 years ago.
no problem and good luck to you.

Customer: replied 3 years ago.
I just installed the part you said would fix my problem. However the washer is still pausing on its own. Please advise
Expert:  Tyler Z. replied 3 years ago.
I suppose I would replace the control board then because it's just not reading latch assembly properly.

Customer: replied 3 years ago.

What is the part number and how much is it? Is this a do it yourself project?

Expert:  Tyler Z. replied 3 years ago.
Below is a link to the part you'll need to order, and I would call a technician to replace the part, but that's up to you if you think your really handy or not.

CLICK HERE

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Tyler Z.
Tyler Z.
Appliance Technician
59918 Satisfied Customers
9+ years being an appliance technician with factory training.