How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Alan Your Own Question

Alan
Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 273
Experience:  20+ years in the appliance repair field.
11470909
Type Your Appliance Question Here...
Alan is online now
A new question is answered every 9 seconds

My Maytag Neptune dryer is giving me an error message that

Customer Question

My Maytag Neptune dryer is giving me an error message that is not in the user's guide that came with the dryer. I chatted with a representative at maytag.com and she told me to unplug it for a minute and that didn't work. She couldn't find any information on it. I'm fearing something major. The error message is what looks like a capital letter E (with the top line missing) or an incomplete lowercase b, followed by the number 5. Any ideas? This is the second time this has happened and I don't remember what it was but it was rather major and stumped the repair person.
Submitted: 3 years ago.
Category: Appliance
Expert:  Alan replied 3 years ago.
Hi Sir or Madam, Thanks for using Just Answer. My name is XXXXX XXXXX I will be helping you today. Look at this service sheet. Could the code you see look like the tS they show in the second section on the left? Make sure your lint screen is not clogged and the venting is completely clean.
Customer: replied 3 years ago.
How do I view the service sheet?
Expert:  Alan replied 3 years ago.
Sorry. Here you go.

graphic
Customer: replied 3 years ago.
We're going to check the venting. I checked the lint screen earlier. I will let you know if we're successful.
Expert:  Alan replied 3 years ago.
Great. Let me know what you find. If you need I can help you with testing the thermistor.
Customer: replied 3 years ago.
We removed the venting and will need to replace the semi-rigid duct venting hose because a hole was created when I moved the dryer out from the wall. So that takes care of the possibility of clogged venting because we then removed it and checked the outside and the back of the dryer. We also checked the screen. The screen is clean, but there is some lint in the area below the screen (near the bottom of the dryer). We plugged the dryer back in and we are still getting the error message. What next?
Expert:  Alan replied 3 years ago.
If all that checks good you have a bad thermistor. It is located on the blower housing and you can purchase one by clicking here.
Customer: replied 3 years ago.
Thanks Alan! Will I be able to figure out how to install it?
Expert:  Alan replied 3 years ago.
Yes, it is a simple thing to change. Two screws and two wires. It does not matter which way the wires go back on.
Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 273
Experience: 20+ years in the appliance repair field.
Alan and 3 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Alan,

I received the part and now I ned to know how to access where I need to do the work. How do I remove the front, back or top cover of the dryer?

Expert:  Alan replied 3 years ago.
Ok, when I get home tonight I will upload the service manual for you. It has step by step how to get into the machine.
Customer: replied 3 years ago.
I figured it out and it works!!! Thanks!
Expert:  Alan replied 3 years ago.
Great, I am glad you got it repaired. Thanks for using Just Answer and come back again soon!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
 
 
 

Related Appliance Questions