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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Can I talk to you on the phone regarding my problem An

Customer Question

Can I talk to you on the phone regarding my problem?

Annie
Submitted: 5 years ago.
Category: Appliance
Expert:  APPLIANCE GURU-John replied 5 years ago.

APPLIANCE GURU :

HI WELCOME TO JUST ANSWER.I WILL BE ASSISTING YOU WITH YOUR QUESTION TODAY. NO, ONLY ON THE COMPUTER.

Customer :

Do you need any additional information?

Customer :

I can't find where you have posted the information.

APPLIANCE GURU :

CAN YOU HEAR THE FAN RUNNING INSIDE?

APPLIANCE GURU :

DOES IT HAVE ANY ICE ACCUMALATION ON THE BACK WALL AT THE BOTTOM?

Customer :

Please switch back to Q&A format not chat format, customer unable to see chat box.

Customer :

Yes, the fan is audible. No ice in the back.

Customer :

Is this the right window?

Customer :

Hello?

APPLIANCE GURU :

OK SEE IF THE COMPRESSOR IS RUNNING FOR THAT SIDE OF THE REFRIGERATOR, IT IS LOACTED BEHIND THE TOP GRILL.

Customer :

How will I know if it is?

Customer :

By the way, the freezer is on the bottom of the unit.

Customer :

Why does it say you're stepping out of this chat? Should I get someone else?

APPLIANCE GURU :

IM SORRY I DONT REALLY HAVE ENOUGH INFO ON THIS MODEL TO HELP YOU, LET ME OPT OUT AND LET ANOTHER EXPERT HELP YOU.

Customer :

Thanks.

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