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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience:  Appliance repair business owner for over 43 years.
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Washer not draining all the water from the clothes

Resolved Question:

Washer not draining all the water from the clothes
Submitted: 2 years ago.
Category: Appliance
Expert:  John replied 2 years ago.

Hi I'm John I will help you with the problem.

Are the clothes just sitting on the bottom or to the side of the tub as if it did spin a little.

Customer: replied 2 years ago.
The clothes are on the side. It does look like the spin cycle work, but not so well. I will also verify with my tenants.
Expert:  John replied 2 years ago.
Check the drain hose to make sure the drain hose isn't kinked up this will cause the problem.
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience: Appliance repair business owner for over 43 years.
John and 4 other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
OK, so it is not the belt for the washer drum that spins it?
Expert:  John replied 2 years ago.
No the washer is a direct drive so no belt on the washer.
Customer: replied 2 years ago.
OK, if it is not the drain then what else could it be? Also, should I take the hose off to check if there is something blocked in there?
Expert:  John replied 2 years ago.
You can check the hose for a kink and you can put the hose in a bucket to see if water does drain out if some water drains out that is left in the tub the pump could have a cloth in the pump to stop all the water from draining.
Customer: replied 2 years ago.
OK,is there a way to clean the pump? Is it easy? I am asking these what if scenarios so when I go to the rental unit I can fix the problem at the same time.
Expert:  John replied 2 years ago.

http://www.partselect.com/PS2167006-Whirlpool-R0131577-Defrost-Timer-Kit.htm?SourceCode=5&ModelNum=bx21vw

This is a video on how to remove the cabinet you will see its not a hard job to remove and get to the pump.

Customer: replied 2 years ago.
I think you might have sent me the wrong link.It is link to defrost timer kit and there is no video.
Customer: replied 2 years ago.
http://www.partselect.com/PS2167006-Whirlpool-R0131577-Defrost-Timer-Kit.htm?SourceCode=5&ModelNum=bx21vw

When I click on this link I see:
Defrost Timer Kit
PartSelect Number PS2167006
Manufacturer Part Number R0131577
Manufactured by Whirlpool
Expert:  John replied 2 years ago.

http://www.youtube.com/watch?v=Puq8jWMY9Iw

Dont know what happened in that link, heres the correct link.

John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience: Appliance repair business owner for over 43 years.
John and 4 other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
Thanks for the link, where is the motor located once I open the case and how would I clean the motor if it is plugged?
Expert:  John replied 2 years ago.
Once the cabinet is removed you will see the motor its not hard to get at.
Customer: replied 2 years ago.
We ran 2 test loads. At one time it looked like the clothes were sitting on the bottom and the next time it seemed like they were on the side.
Expert:  John replied 2 years ago.
when they were on the side were they spun fairl dry.
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience: Appliance repair business owner for over 43 years.
John and 4 other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
No they were quite wet.
Expert:  John replied 2 years ago.

If its a slower spin than normal it can be a transmission problem thats if all loads end up wet like that.

are you sure its agitating.

John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience: Appliance repair business owner for over 43 years.
John and 4 other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
I am going to check it tomorrow night. What does agitate mean?
Expert:  John replied 2 years ago.
Agitates means when the agitator is going back and fourth to wash the clothes.
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience: Appliance repair business owner for over 43 years.
John and 4 other Appliance Specialists are ready to help you

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