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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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my whirlpool refrigerator is not getting cold but the freezer

Customer Question

my whirlpool refrigerator is not getting cold but the freezer still freezes.what could be the problem.
Submitted: 5 years ago.
Category: Appliance
Expert:  John replied 5 years ago.

Hi I'm JOhn I will help you with the problem.

open the freezer door and reach in to the back panel can you see frost on that panel.

Customer: replied 5 years ago.

no that did not help.what else can I do

 

Expert:  John replied 5 years ago.

The model number you sent isn't in the system is it the correct model number .

Could you hear the freezer fan motor going.

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