How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Your Own Question

Randy
Randy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1300
Experience:  25 years of overall experience: Owner and technician of own appliance repair business.
18559950
Type Your Appliance Question Here...
Randy is online now
A new question is answered every 9 seconds

I have a GE Monogram side by side, ice/water in the door, vintage

Resolved Question:

I have a GE Monogram side by side, ice/water in the door, vintage 1998, model ZFSB27D SS. It has performed well. Absolutely no trouble until last week. Once or twice per year, we dump and clean the ice drawer. Then the ice machine abruptly stopped. The lever arm up or down makes no difference. The ice dispenser from the door still operates. We're filling the ice drawer from another icemaker. Still getting cold water from the door. It's as if a switch were turned off. What's up with this icemaker?
Submitted: 3 years ago.
Category: Appliance
Expert:  Randy replied 3 years ago.
Hello, my name is XXXXX XXXXX I am here to assist you. First open up the freezer and take off the white cover that is on the icemaker. Also you will need a phillips screwdriver.
Customer: replied 3 years ago.
OK. I see a hortizontal phillips screw. And , two or three gears. I assume I should turn the screw one way or the other. Right?
Expert:  Randy replied 3 years ago.
Correct, now looking at the front of the icemaker you will see 2 screws, one going in to a big gear and one to the left and up from the gear. You need to slowly turn the second screw I mentioned CCW or the way the arrow is showing you. Turn it for about 3 seconds then let go. You are manually starting the icemaker. Let me know if the icemaker completes a cycle and if it fills with water.
Customer: replied 3 years ago.
The horizontal screw is up in the upper right hand corner. The large gear has a phillips screw. The smaller gear is a flathead. Interestingly, when I opened the door, the gears were turning, and continued to turn for about 30 seconds. They it stopped. No water flowed. Should I still manually turn the smaller gear?
Expert:  Randy replied 3 years ago.
Yes, try it again. When you opened the door it was probably cycling.
Customer: replied 3 years ago.

I turned the screw and it cycled again. Arm comes up and back down again. Still no water coming into the little white trough at the rear of the icemaker. Could that line be frozen?

Expert:  Randy replied 3 years ago.

Very unlikely to be frozen, your problem is you have a bad water valve. The reason why water still comes out of the door is because your water valve is a dual water valve. One part comes on when you need water at the door and the other part comes on when the icemaker calls for it. You need to replace the water valve and you will be good to go. Now also with your type of water valve you also have a single water valve that all the water goes through before it goes through the dual water valve so do get to confused. I am sending you a link to a diagram and the number of the valve is #795 on the diagram. Thank you for your time and patience, Randy.

http://www.searspartsdirect.com/partsdirect/part-model/GE-Parts/Refrigerator-Parts/Model-ZFSB27DAASS/0432/0165000/G9020011/00007?blt=06&prst=&shdMod=

Customer: replied 3 years ago.
Thanks, Randy. Should I be proactive and replace both of these values? Or is the single value probably good? Are they both easily accessable?
Expert:  Randy replied 3 years ago.

the single valve is good since that valve works for both the icemaker and the water on the door. However, due to the age of the fridge and if you can afford it that might be a good idea to replace both. They are very easily accessible. If you pull out your fridge and look at the bottom back you will see where the water line goes in to the water valves.

Customer: replied 3 years ago.
Fantastic. Thanks a bunch. Can I contact you again if I have an installation issue?
Expert:  Randy replied 3 years ago.
Yes you most definitely can. Just ask for me as "The Appliance Guy". Thanks and you will have no problem. I am on at nights since I run my business during the day.
Randy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1300
Experience: 25 years of overall experience: Owner and technician of own appliance repair business.
Randy and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances