How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Repairman1981 Your Own Question

Repairman1981
Repairman1981, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4548
Experience:  7 years Repairing Appliances, Factory Trained in Several Major Brands
41736587
Type Your Appliance Question Here...
Repairman1981 is online now
A new question is answered every 9 seconds

We have a KitchenAid natural gas stove/oven. My wife ran the

Resolved Question:

We have a KitchenAid natural gas stove/oven. My wife ran the self Clean mode and the oven will not release the door. We even left it unplugged for a couple weeks and it still says "hot" and will not release the door lock. How do I manually reset this door lock?
Submitted: 3 years ago.
Category: Appliance
Expert:  Repairman1981 replied 3 years ago.

Repairman1981 :

If it's saying HOT and won't release the thermostat is bad

Repairman1981 :

It thinks it is still to hot

Repairman1981 :

You should be able to open these with a coat hanger between the door and frame pulling to the left of the latch

Repairman1981 :

Once you release this, you can then change the thermostat

Repairman1981 :

For me to get you a thermostat part number and price I will need your model number

Repairman1981 :

So you will have to get it open for me to get you the right parts information

Repairman1981 :

That is really all it can be if you have the word hot. IT can't still be hot weeks later or you would have blown your high limit and it would have completely shut down by now

Customer:

ok, thanks. so i should be able to pull the lever open manually, pulling the lever to the left, as you look at the oven?

Customer:

yes, i hear a relay click every few seconds while it is plugged in, but won't open and can't clear the "hot" message

Repairman1981 :

yes

Repairman1981 :

Is it possible at all that it's still hot?

Repairman1981 :

The clicking isn't good that would signify as it's still trying to heat

Repairman1981 :

But you can usually feel the heat by now outside it if it's actually hot

Repairman1981 :

Most likley it's just a bad sensor and it thinks it's hot when it's not

Customer:

no it is not possible. we unplugged it weeks ago, so the relay would not keep tripping.

Customer:

the locking lever is near the middle of the door, correct? I haven't been able to make it budge with a coat hanger. I can get ahold of it, but pulling just straightens out the hangar. (using a stronger bronze colored hangar, not the cheap white ones)

Repairman1981 :

yep

Repairman1981 :

if you can't get it to release like that you might have to bend or break the latch

Repairman1981 :

is this a range or a wall oven>

Repairman1981 :

the latches are the same, but the range has the model behind the lower drawer

Repairman1981 :

with a model I can tell you exactly how to get into any of them

Customer:

it's a range, i can pull it out from the counter top.

Repairman1981 :

is there a storage drawer under the oven

Repairman1981 :

If so open it and see if you have a model serial tag behind it

Customer:

Model KGST300HWH4

Customer:

would the serial number help also?

Repairman1981 :

naah

Repairman1981 :

just a min

Repairman1981 :

Good news, Yours has the latch motor that is on the rear

Repairman1981 :

Kill the power and slide it out

Repairman1981 :

Take the back off and you can access the thermostat wiring to measure it

Repairman1981 :

And you can unlock the door from there

Customer:

i just got it.. poked a bent screwdriver between the grates at the top, and pushed the lever RIGHT and it opened

Repairman1981 :

there ya go

Repairman1981 :

Leave it open

Repairman1981 :

And then you can change the sensor

Repairman1981 :

If the distributor lookup will come on I'm trying to get you a part number, and pricing and all so you can order one

Customer:

ok, thank you.

Customer:

thanks for pointing me in the right direction. My wife just called, getting off work and I need to go meet her. I'll leave this window open so I can "accept" when I get back

Repairman1981 : (NNN) NNN-NNNNis the part number, you can order it from Repair Clinic I
Repairman1981 :

If you need anything else from me (changing is a piece of cake, just slide out take back off, 2 screws hold it in, unplug and plug new one in and your good

Repairman1981 :

just lemme know

Repairman1981 :

Please remember to leave feedback after clicking accept and have a great rest of the weekend

Repairman1981 :

Thanks!

Customer:

ok great! will take care of that tomorrow. will do. thanks again for your help! You have a great rest of the weekend too... not much left of it though.

Repairman1981, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4548
Experience: 7 years Repairing Appliances, Factory Trained in Several Major Brands
Repairman1981 and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Repairman1981
Repairman1981
Appliance Technician
4548 Satisfied Customers
7 years Repairing Appliances, Factory Trained in Several Major Brands