How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Neilwill Your Own Question

Neilwill
Neilwill, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1274
Experience:  10 years experience appliance repair and installation
25067054
Type Your Appliance Question Here...
Neilwill is online now
A new question is answered every 9 seconds

so i have a washer/dryer combo in my apartment, the people

Resolved Question:

so i have a washer/dryer combo in my apartment, the people on site do not know how to repair it.

problem is that it takes about 4-5 times to get the clothes dry because it heats up randomly. i never know whether its going to heat up the first time or the fifth time so the repairman just stopped coming to try and fix it.

as weird as this sounds, sometimes it heats up but the clothes dont get dry. the size of the load doesn't matter because the same results happen. whether it is 1 sheet or 10 sheets, it takes 4-5 times on high heat to dry the load.
Submitted: 3 years ago.
Category: Appliance
Expert:  Neilwill replied 3 years ago.
Hello,
Thank you for using JustAnswer!
If you have any questions after reading my answer,be sure to let me know.

You did not tell me the complete model number, or if it is gas or electric??
Below are the answers to your problem.

First the ventline may be clogged or the outside vent swinging door hatch may be stuck closed.
Have them remove the vent line from the dryer. And then run the dryer. If the dryer gets hot enough to dry then you know the problem is in the ventline. If it is the same and not hot enough then you know it is a faulty component in the dryer. This is the first check we would make.
After this if the dryer has a bad component in the dryer they need to use an Ohm meter to test each component to find the bad one.

Heating element in an electric dryer, coils on the gas valve of a gas dryer.

Or these parts.
Thermostat
Thermal fuse
High limit thermostat
Sensor
Thermistor


The maintance guy will not be able to dignose it. They will need a hands on appliance tech on location

Neilwill, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1274
Experience: 10 years experience appliance repair and installation
Neilwill and other Appliance Specialists are ready to help you
Expert:  Neilwill replied 3 years ago.
Hello,
Thank you for using JustAnswer!
If you have any questions after reading my answer,be sure to let me know.


I did hear your response??


You did not tell me the complete model number, or if it is gas or electric??
Below are the answers to your problem.

First the ventline may be clogged or the outside vent swinging door hatch may be stuck closed.
Have them remove the vent line from the dryer. And then run the dryer. If the dryer gets hot enough to dry then you know the problem is in the ventline. If it is the same and not hot enough then you know it is a faulty component in the dryer. This is the first check we would make.
After this if the dryer has a bad component in the dryer they need to use an Ohm meter to test each component to find the bad one.

Heating element in an electric dryer, coils on the gas valve of a gas dryer.

Or these parts.
Thermostat
Thermal fuse
High limit thermostat
Sensor
Thermistor


The maintance guy will not be able to dignose it. They will need a hands on appliance tech on location

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.