How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rob Your Own Question

Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5138
Experience:  20 yrs. working for a major domestic appliance company. Numerous training programs with cities, guilds and major manufacturers.
14831508
Type Your Appliance Question Here...
Rob is online now
A new question is answered every 9 seconds

My Bosch washer is not draining the fabric softener from the

Resolved Question:

My Bosch washer is not draining the fabric softener from the tray.
Submitted: 3 years ago.
Category: Appliance
Expert:  Rob replied 3 years ago.

Rob :

Hi, welcome to Just Answer. My name is XXXXX XXXXX I will be helping you with your problem today. If anything isnt clear, please just ask me.

Rob :

Can you tell me, is the conditioner excatly as you put it in, Or, is it watered down?

Customer:

This problem has been going on for several months. In the beginning it would appear to be watered down. However, lately it looks just like it did when I put it in. May have a little water in it but the tray is definitley full.

Rob :

ok

Rob :

its one of two things so try both.



Remove the soapbox drawer, look up into the roof of the box. Above the conditioner compartment is a series of holes. Using a needle clean out all of these holes. Use an old toothbrush to clean the roof if its dirty.



The liquid stays in the drawer until the right time in the cycle. Then , water comes through these holes and fills the compartment. It overflows through the syphon tube and empties. There are two types of syphon fitted. The first is a tube at the back of the compartment. Remove it and thoroughly clean this and the drawer. Refit the tube and make sure it is firmly pushed down. The other type of syphon is a lid that fits on the conditioner compartment. If you have this type, lift off the lid and you will see the syphon tube. Make sure this and the lid are thoroughly clean. Refit lid and make sure its snapped down. refit drawer. Job done.

Rob :




I hope this answers your question and you click the accept button for me, if you have no further questions . Thanks, Rob




Customer:

I have the second type and have done that several times. Still end up with the same outcome. Up until the last couple of months the fabric softener would appear clean or just a small amout remaining. If the lid was not snapped down correctly the drawer would not close correct?

Rob :

You only need a small amount of dirt or dried conditioner and it wont syphon

Rob :

make sure there is enough water coming from the roof by cleaning the holes

Customer:

Which holes are you talking about? The holes on the roof the machine into which the tray fits? If so what is the best way to clean those. The tray is completely clean.

Rob :

I explained this above

Rob :

Remove the soapbox drawer, look up into the roof of the box. Above the conditioner compartment is a series of holes. Using a needle clean out all of these holes. Use an old toothbrush to clean the roof if its dirty.

Customer:

"I explained this above" ....What kind of response is that. You are the expert, and I am trying to make sure I am understanding you correctly. I will clean out all of the holes. Hopefully that will work. You need to be a little more patient!

Rob :

I am sorry you feel i wasnt being patient, I actually typed it for you again.

Rob :

If you had said you hadnt understood my message, I would have tried to explian further.

Rob :

I thought you had just missed what I had typed

Rob :

I am trying to help you, not annoy you !

Customer:

Like I said, I will clean the holes in the top of the box and I would guess that should fix the problem. Thank you.

Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5138
Experience: 20 yrs. working for a major domestic appliance company. Numerous training programs with cities, guilds and major manufacturers.
Rob and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.