How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy 43 Your Own Question

Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3375
Experience:  20 yrs experience 18 in home,gas license , refrigeration expert
13202342
Type Your Appliance Question Here...
Randy 43 is online now
A new question is answered every 9 seconds

so i have this frigidaire electric range es200/300. my wife

Resolved Question:

so i have this frigidaire electric range es200/300. my wife was cleaning the controls and display, and when doing so the door lock indicator keeps flashing. i have look at the manual, and tried hitting the clean off button for the 3 secs, and it won't go off. when i hit bake or something then it growling/ticking. it then will do this for a little bit, and then it will continuously beep and display F9. the stove works fine, and i have tried unplugging it.
Submitted: 3 years ago.
Category: Appliance
Expert:  Randy 43 replied 3 years ago.

Randy 43 :

hi, the door lock latch asm is bad..you need to replace that part..that is the reason you are getting the f-9

Customer:

but everything was working just fine until she was cleaning the oven and display. she did not do the self cleaning option. again everything worked fine til she was just cleaning the display and stove top

Randy 43 :

try this, turn off the oven at the breaker for 3 minutes..then turn back on..if still a problem..put the stove into self clean and cancel it after the latch locks..let it go for a few minutes..if the control lets it go in to self clean

Customer:

what happened is she hit the buttons on the display and the door lock started flashing, so i tried ending the self claening optin by hitting the clear off button and holding it for 3 seconds like the manual said

Customer:

i have tried the shutting it off at the breaker. i guess i will try putting it into self clean again and c what happens

Randy 43 :

let it start ..then cancel it

Randy 43 :

after a few minutes

Customer:

i guess here is the status. i went and shut off power at the circuit breaker for ruffly 5 minutes. put power back to it still said door locked was flashing. so i looked at the manual for self cleaning, and it said to make sure the time was correct and so i did and then it error out on the display F9 again. again i am pretty sure that nothing machanical is wrong, cause again all was weel til she just cleaning the display area and stove top.

Customer:

after it errored out F9 i hit clear off button and it went back to flashing on the door locked indicator

Randy 43 :

have you put it into self clean? and let it start cleaning

Customer:

no is does not let me get to that point. i can't get the door locked indicator to stop flashing

Randy 43 :

try pushing on the door and try it again

Customer:

k. push in on the door and follow what the manual says for the self cleaning option?

Randy 43 :

yes

Customer:

yeah man same thing. the "door locked

Customer:

indicator just keeps flashing. manaul says to hit "clear off" button and so i did. it says to push in on it for 3 secs and when i do that it says "dr" on thee display

Randy 43 :

i agree ,that it is unual but f-9 is a door locked issue..you can take the back panel off and the lock asm and turn the latch manually to unluck..but you will need that latch assembly

Customer:

i will try that and we will c if that works

Randy 43 :

ok,im here let me know

Customer:

well here's the deal. i took the back covers off, and located the "door latch motor. the "door locked" indicator still flashing, so i unplugged the stove again, and plugged it back in and that ticking started and so i put my ear the the motor and it was ticking, and i think attempting to latch. with that it opened the over door and pounded on the latch to the lock position, and by doing so i was able to free it up. i don't now if their is linkage in there or not, but it caught close and opened again mechanically like it should. so things are working as intended.

Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3375
Experience: 20 yrs experience 18 in home,gas license , refrigeration expert
Randy 43 and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Randy 43
Randy 43
appliance technician
1911 Satisfied Customers
20 yrs experience 18 in home,gas license , refrigeration expert