How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a Whirlpool combo freezer/refridgerator Type 21TFA model

Resolved Question:

I have a Whirlpool combo freezer/refridgerator
Type: 21TFA
model: ETIPHKXPQ01
serial: ES2131654
manufactured: 05/05

We are having issues with ice forming preventing proper flow between the freezer and refrigerator. I have to keep two buckets in the refrigerator to catch water dripping down from the freezer and the bottom of the freezer continues to have a layer of frozen ice sheet that needs to be removed.

Any ideas how we quickly can resolve and what might be creating this issue?

Thanks!
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today. lets get started.

 

 

Okay which you have is a defrost drain issue, you need to remove the rear panel inside the freezer behind where your food was, when you get that off at the very bottom under the silver coils in the very center you will probably see a lot ice so you may not see the hole but there is a drain hole that has frozen up, when the water has nowhere to go it drips into the refrigerator section and also blocks off your vents going from the freezer to the refrigerator section, what you need to do is boil some water and pour over the ice until it all melts in the drain is clear and water drains freely, this is a common issue and we run into this a lot, just make sure when you pour the water once it cools off sop it up with a towel and then pour more boiling water on it, just pouring a little bit of boiling water will not clear it all the ice has to be gone get right down to the hole itself and keep putting water on it until it drains freely, hope this helps, thanks, Bryan
Bryan and 2 other Appliance Specialists are ready to help you