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Look at the bottom front of your unit and tell me if there are three screws like in the drawing below.
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yes they are flush and can be taken out from straight on
Ok go ahead and remove them. Pull the lower panel off and reach up inside near the door lock. You will feel a small tab. Pull down on it to unlock the door. You can then remove the clothes from the unit.
I will need the model number from the lable just inside of the door once you get it open.
I have to leave on a call. I have referred you to Bryan. He will help you get the lock changed.
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the home Smithy had to opt out I will see if I can help you, give me a few minutes I need to look a few things up, thanks, Bryan
This morning I was able to get washer to drain a little when I lifted it up.
My machine is on the petestal drawer. I have a smaller area for this machine than shouldbe. However, it is workable.
I have now lifted machine and leaned it on it's back two legs.
Is it something to do with the small drain from this morning??
just got the water scooped out. Now is it time to slowly remove white cap and drain??
Is the trap down within this cap?
how much water can I expect?? Then I guess I try system to see if this was it?
Hope this is it. Thank you for your knowledge. Can I ask another question if necessary within 7 days free of charge??