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Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today. Iets get started.
A couple of things, one your model number is XXXXX coming up can you recheck that, two is this a top load? Is it electronic control or does it have a dial you turn? If this is a top load open the lid and look towards the back in the center between the hinges on each side, the model number should be right in the middle on a tag, thanks, Bryan