How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Appliance Medic Your Own Question

Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 7863
Experience:  Factory Trained CFC Technician
13570846
Type Your Appliance Question Here...
Appliance Medic is online now
A new question is answered every 9 seconds

My Whirpool refrigerator quit providing cold drinking water. It

Resolved Question:

My Whirpool refrigerator quit providing cold drinking water.
It provides ice cubes and crushed ice fine.
Submitted: 3 years ago.
Category: Appliance
Expert:  Appliance Medic replied 3 years ago.
Hello,

When you press the water actuator pad on the front do you hear a hum type noise from the back of the refrigerator?
Customer: replied 3 years ago.
YES I HEAR A HUMMING NOISE.
Expert:  Appliance Medic replied 3 years ago.
Ok good remove the lower kick plate to access the water line under the door. There is a quick connect take it off and press the water actuator. Does water come out?
Customer: replied 3 years ago.

Yes water comes out. However, when I attempted to reconnect line I must have damaged tube retainer as it leaks terrible.

Expert:  Appliance Medic replied 3 years ago.
Ok good the water line in the door must be frozen then. Unplug the unit for 12hr with the freezer door open. That will get the unit working again. You can order and replace the connector its around $5

Let me know
Customer: replied 3 years ago.

YOUR REPLY TO LEAVE FREEZER DOOR OPEN FOR 12 HRS WOULD RUIN ALL FROZEN FOOD IN FREEZER. tHIS IS NOT A PRACTICAL OPTION.

 

WATER LINE FROM COLD WATER DISPENSER TO QUICK CONNECTOR AT BOTTOM OF FREEZER DOOR IS NOT FROZEN AS THIS WHERE WATER COMES

OUT WHEN I ACTUATE COLD WATER LEVER IN FREEZER DOOR.

 

WHAT IS POSSIBILITY IT IS THE MICRO SWITCH THAT CONTROLS THE WATER VALVE?

 

HOW WOULD I CHECK THAT?

 

THANKS LARRY

Expert:  Appliance Medic replied 3 years ago.
The micro switch is good if water comes out at the bottom of the freezer door friend. The line in the freezer door is frozen if water comes out of the bottom. One fix for the issue replace the door. Thats the factory fix if the freezer temp stays between 0 and 15..
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 7863
Experience: Factory Trained CFC Technician
Appliance Medic and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.