Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today. lets get started.
your main control board has failed, G.E. has had to re design these boards because of failure. the part # XXXXX XXXXX WR55X10942,
you could do this yourself although you will need toi order the board in Canada , its expensive to have shipped from here ,its on the back of the reefrigerator behind an 8x10" cover and just plugs in, it comes with instructions, just pull the refrigerator away from the wall and you will see the cover, thanks Bryan
Sorry Bryan I thought you meant the fridge. I just checked the freezer and to look at it I would have said no but when I put my hand back I could feel some frost.
and I meant the temps were fahrenheit.
There is no cold air coming into the fridge part at all. The freezer is still running and the food is frozen.
thanks Bryan will be in touch.
Yes Bryan it took us about 45 mins to defrost the coils. We managed to get everything back together and plugged it in. Right now it is trying to cool down the freezer as it was 72 degrees. I will let you know tomorrow how it all looks. The freezer is now at 50 degrees so by tomorrow morning there should be some change. I will let you go for now and enjoy your night. Thank you so much for your help so far.
You're welcome, talk tomorrow, thanks, Bryan
Hi Bryan, unfortunately it did not work the freezer is now -19 and the fridge +40
there is still no cool air coming into the fridge.
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I found it n
and took it off, there was no ice behinde it. It is just plastic with a vent in the bottom coming from the freezer. there is cold air coming from that vent.
will do thanks again Bryan.....
I got the damper to work once or twice so I will leave it for now. I have the panel in place but not screwed in. I will be in touch tomorrow thanks again Bryan..
good morning Bryan, fridge is +35 and freezer 0. so looking good so far
hy Bryan I guess I spoke too soon. the temperature is jumping around although not nearly as bad as it was. the freezer is +2 and the fridge +31. the other thing is the door does not hold the vacuum it opens very easily..
Hi Bryan, I have been away for a week. the fridge is holding the temps but does not have the vacuum that hold the door solidly closed. with the result the door opens very easily.Even though the temperature is holding the stuff does not feel very cold.
Hi Bryan, still trying the hair dryer not much success so far but will keep trying. This happened when the fridge was off for a while over the course of this on going problem. Thanks again for your help.
hi Bryan how would I adjust the hinges?
found the screws but that is all there are two slots but nothing in them to move forward. I have tried to loosen the screws but only managed a millimeter or so will keep at it and get back to you tomorrow.
Hy Bryan, we have worked at the fridge and I don't think it is going to get any better. Both fridge and freezer are holding the correct temperatures just the door does not hold the vacuum. If I push it closed it seems to be ok I just have to remember to do that and have the family do it to. Thank you again for all your help.
Can you let me know where I go to leave comments?
you have been a great help Bryan, I will definately recommend you to others.
the very best wishes to you also.
Hi Bryan have I any time left on the original problem? if so I have found the fridge is registering 33 f but is not correct. I bought a fridge thermometer and it is showing 60 degrees even though the temperature is showing 33 on the fridge read out. I took the back off again and there is cold air coming through. Before I call the service guy out do you have any more suggestions? Milk has gone off and butter is melting so I know the temp is not correct.
No problem Bryan thanks again for all your help.
Hi Bryan, I thought I would fill you in on the fridge saga. The technician came out on Tuesday and checked the fridge. I told him all that we had done and he thought it was the damper. Ordered a new damper to the tune of $300 to install plus the $100 call out. He left and the next morning the fridge was still not holding cold air. Another tech came out and this time he did a diagnostic and said it was the main control board. Turns out I had not cut the wire on the main control board. I did the one on the fridge but missed the one on the control board. So to cut a long story short I wanted you to know that you were right the first time. I just have to read all the instructions. ( the last tech said I should be able to get my money back for the damper since that was not the problem)
Have a great day.