Hi , a couple things you can try ..shut the breaker off for 3 min and then turn it back on ,see if it resets? also open the door push in the door switch and press the clean cycle again while holding the door switch ..if it starts to clean? then press the cancel button after 30--45 secs ..let me know
Turning the power off for 3 minutes didn't work.
try the 2nd option
I'm not sure what you mean when you say to "open the door push in the door switch".
on the latch is there a prong that you van push in? or look around the door frame for a switch?
I got the door to close finally by just continuing to wiggle the latch.