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hi, what make and model number do you have?
it is a maytag bravos quiet series 300 it is only a couple of months old
that is the model with the short flat agitator
there is a cap on top of the agitator that snaps off,then you will see a bolt unscrew that and the agitator lifts off..you may need someone to hold the agiator at the same time because it wants turn at the same time