Sorry to take so long to reply - had to get to bed before it came through. The model number is XXXXX Thanks for your help!!
Have printed the diagram so my husband has it handy for reference - will let you know what he finds as soon as possible.
Just a progress report, Barry. When Bob (husband) removed the inside back panel of the freezer, he found a solid coating of ice and is in the process of defrosting this. We thought we had melted all the ice a few weeks ago when we cleaned the bottom and rear coils, but guess we were wrong. Could this be the cause of our non-functioning fridge??
No apologies necessary. Bob's still defrosting and is not quite sure about the part you have arrowed in the diagram. Is there any way of explaining it's position a bit more clearly or perhaps giving a description of it? We do appreciate your patience.
We have moved all the food from the fridge to an old one we were storing (unused) in the garage so will leave this one turned off till Bob's finished with the defrosting. I hope you haven't sent the manual page yet because after reading your last message, he thinks he knows what you meant and did get that part disassembled. Will let you know what happens after the frost is gone and we try to turn on the freezer and fridge - or is there something else we should look for before doing so?
p.s. Hope you got your truck unloaded between answering all my questions.
It works!! Bob just turned off the fridge and within 30 seconds (?) we heard sizzling and the coils started dripping so guess the heater is working after all. So now what - does he just turn it back on? But why did this ice build up like that in the first place? Admittedly when the coils at the bottom of the fridge behind the toe grille were exposed the first time there was a lot of dog hair sitting there. (We have a constantly - shedding black lab in the house.) We bought this fridge 3 or 4 years ago from our kids and didn't get a manual with it so hadn't realized this grille even came off. Will more vigilant cleaning do the trick?
I think I have occasionally seen snow on food that has been left for a while.
Thanks, XXXXX XXXXX you have been most helpful.
Also thanks for the good wishes, but since we're in Canada, Bob said to let you know he already has celebrated July 1st with his head in the freezer. But hope you have a great 4th yourselves.
Bob and Paula
Barry, I meant to add a comment and a tip but can't seem to get back to that page - HELP!
No I'm afraid we've never been east of Ontario (we're in Saskatoon, Sk.), but seeing the eastern part of Canada is on our "bucket list".
You are the best and thanks again for your expert help.