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esequiel walker
esequiel walker, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4670
Experience:  my father has an appliance repair business for over 30 yrs i have 18 yrs exp
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My whirlpool side by side refrigerator is not cooling on the

Resolved Question:

My whirlpool side by side refrigerator is not cooling on the refrigerator side. The freezer side is fine. I pulled the kick plate out and it was really clogged with lent. The fan is working because when I turn the indicator to the off position the fan shuts off and turns back on when I set it to colder. The refrigerator 4-5 yrs old.
Submitted: 5 years ago.
Category: Appliance
Expert:  esequiel walker replied 5 years ago.

esequiel walker :

hi there

Customer:

hello

esequiel walker :

do u see any ice build up in the freezer inside rear wall panel

Customer:

no... I already checked that

esequiel walker :

there is a vent in the freshfood side is air coming out of it

esequiel walker :

also can i get a model number please

Customer:

one sec

esequiel walker :

sure

Customer:

model es5phaxsl00

Customer:

I hear the fan running but there is no air or very little coming out

esequiel walker :

what is the temp setting on

Customer:

colder which is the coldest setting

esequiel walker :

ok so the air vent if fully open

esequiel walker :

you only have one thing left and thats freon

esequiel walker :

everything else checks out just fine

Customer:

does the freon on the refrigerator side differ from the freezer side?

esequiel walker :

no its all one sytem

Customer:

so if the freon is out why is the freezer working and blowing cold

esequiel walker :

if the vent is fully open and the fridge side is still not getting cold enough

esequiel walker :

how long has the fridge been on

Customer:

5 yrs

Customer:

lol

Customer:

is that what you meant

esequiel walker :

how long has it been plugged in since you last turned the controls off on it

Customer:

you still there?

esequiel walker :

yes

Customer:

I never unplugged it

esequiel walker :

you said the fan works becaused you turned it off and on

Customer:

yes... but I turned it on and off using the switch inside, not unplugging it

esequiel walker :

correct

esequiel walker :

when was that

esequiel walker :

and for how long was it off

Customer:

10 minutes before I got online... I turnned it off and back on immediately to test the fan function

esequiel walker :

ok that off and on immediately will damage the compressor

esequiel walker :

a side by side takes 24 hours for both sides to even out temp wise

Customer:

only a single time? I was having the problem prior to moving the switch

esequiel walker :

if you cut it off always wait around five to 10 minutes let the freon settle down in the compressor

esequiel walker :

a side by side takes 24 hours for both sides to even out temp wise

Customer:

ok... so what do I do now?

esequiel walker :

the only fan is in the freezer

esequiel walker :

the fridge side depends solely on the air from the freezer

Customer:

There is two swithes tho... one for the freezer temperature and one for the frig

esequiel walker :

give the whole fridge 24 hours and set the controls back to the normal setting

esequiel walker :

set the freezer on 2

esequiel walker :

set the fridge between 3 and 4

Customer:

ok... Thats what I have done

esequiel walker :

give the whole fridge 24 hour

Customer:

ok... Thanks for your help

esequiel walker :

then u will have your answer also the bottom being dirty was definitely affecting the cooling

esequiel walker :

pressing accept for my help pays me thanks

esequiel walker :

good luck

Customer:

ok... I will accept

esequiel walker :

thanks

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