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gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3972
Experience:  i have over 15 yrs experience in home appliance repairs and installs
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my ge refrigerator (model ess25lgma bb) doesnt get cool enough

Customer Question

my ge refrigerator (model ess25lgma bb) doesn't get cool enough & the lighted numbers at the top in the open door frame no longer are visible at all.
Submitted: 5 years ago.
Category: Appliance
Expert:  gst85 replied 5 years ago.

gst85 :

hi are available

Customer:

hi

Customer:

do you understand my problem?

gst85 :

hi can you hear the fan running in the freezer

gst85 :

on both sides

Customer:

hmmm...just a sec

gst85 :

ok take you time

Customer:

can't tell if i hear the fans....do you mean "both sides" in the freezer compartment?

gst85 :

just in the freezer section

Customer:

are there 2 fans in the freezer compartment?

gst85 :

no sir just one

Customer:

ok....not sure if i hear the fan, but the freezer section works fine....things are frozen, but not overly so.

gst85 :

ok can you see any frost at the wall

Customer:

just a sec

gst85 :

sure

Customer:

no sir...no frost.....i would call them very cold but a little moist

gst85 :

ok great,one more question are you doors closing flush .and can you check if the ice dispenser flapper is closed flush as well

Customer:

do you know what i mean about the lighted numbers at the top?.....yes, the doors seal very well....i'll check the ice dispenser flapper....

gst85 :

yes sir thtas your cold control display

Customer:

flapper is good....

Customer:

so, if there is no lights, i can't adjust temperatures at all.

gst85 :

correct.you will need to have it replaced

Customer:

is it up there in the top?

gst85 :

correct

Customer:

so....it can't be a fuse or something simple like that?

gst85 :

no sir a relay may have failed shorted .which is why it will not display

Customer:

is it like a control panel or a curcuit board?

gst85 :

yes not the circuit board .just the cold control display

gst85 :

having it replaced will fix your issue

Customer:

ok...thanks

gst85 :

your welcome.pressing accept pays me for my time.thank you

gst85 :

have a great day

Customer:

wat if i replace it & nothing happens?...like still no lights.

gst85 :

oh it has to work .there is no doubt.

gst85 :

have faith lol

Customer:

ok!...thanks for your time

gst85 :

your welcome

gst85 :

pressing accept now will pay me

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