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Ask esequiel walker Your Own Question
esequiel walker
esequiel walker, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4670
Experience:  my father has an appliance repair business for over 30 yrs i have 18 yrs exp
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We turned self clean mode on & now we cant shut it.

Resolved Question:

We turned self clean mode on & now we can't shut it.
Submitted: 5 years ago.
Category: Appliance
Expert:  esequiel walker replied 5 years ago.

esequiel walker :

the self clean can run up to 3 hors

esequiel walker :

which is way too much i think because t does damage to the controls

esequiel walker :

hi do any of the of r cacel buttons ork

esequiel walker :

o u see a ock embl any where on the stove controls at al

Customer:

cancel buttons are not working

Customer:

sorry?

Customer:

Will turning power off take care of it?

esequiel walker :

wow sounds lke the board is already damaging

esequiel walker :

yes turn the power off to avoid further damage

esequiel walker :

give it 3 minutes then turn it back on if it turns on right a way the board has sustained damage mainly the relays

esequiel walker :

are we doing that

esequiel walker :

are u there

Customer:

I went to look at it. Seems like we are OK. The self clean mode was off & the lock was open & the buttons work fine.

esequiel walker :

ok we did a control board reset

esequiel walker :

pressing accept fort my help pays me thanks

Customer:

So general rule of thumb, should we not use self clean mode?

esequiel walker :

yes

Customer:

why do they have this feature of self clean then?

esequiel walker :

in this case that part on the control board is faulty

esequiel walker :

and next time it may damage all the board

esequiel walker :

what happened is the self clean relay on the board shorted in position so it froze all the board

Customer:

Is there a recall om this?

esequiel walker :

no there is no recall but many other brands have this problem and others

Customer:

OK, thanks for your help.

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