How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56336
Experience:  7+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

Our Maytag epic z front loading washer is leaking from the

Customer Question

Our Maytag epic z front loading washer is leaking from the door. I opened it after running a load, noticed a wet floor, a ripped shirt, and the wire band that holds the grey, rubber seal in place 3/4s off.
Submitted: 3 years ago.
Category: Appliance
Expert:  Tyler Z. replied 3 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

It sounds like the front rubber seal came off which is why it's leaking. Look around and make sure a hole isn't ripped in it or else you'd need to replace the entire seal. If the retainer ring is back on the washer but the rubber seal looks distorted, the rubber door gasket just needs to be replaced unfortunately.

Customer: replied 3 years ago.

where do I get the rubber seal?

And how hard is it to install? Seems pretty straight forward.

Expert:  Tyler Z. replied 3 years ago.
it's fairly easy to replace. Below is a link to a video that will show you how to do it. The only different between the video and your model is that there is a size 7mm worm clamp screw in the upper right corner holding the back of your rubber gasket in place. Loosen the screw to pull the gasket off completely. As for the part, you'll need a model number to look the part up, then you can order the part wherever, I'll give you a link to the place I recommend ordering the part from as well. The model should be located on a sticker around the door way somewhere and can be seen if you open up the door.

CLICK HERE FOR VIDEO

CLICK HERE FOR PART

Customer: replied 3 years ago.
ok, if I have any questions as we fix this can I ask you without having to pay again?
Expert:  Tyler Z. replied 3 years ago.
of course. There are 30 days you can ask as many follow up questions as you'd like at no charge even after accepting. Just post back here and don't start a new question.

Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56336
Experience: 7+ years being an appliance technician with factory training.
Tyler Z. and 4 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

OK, thanks.

Expert:  Tyler Z. replied 3 years ago.
no problem and good luck.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56336
Experience: 7+ years being an appliance technician with factory training.
Tyler Z. and 4 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
I have a may tag epic z. I removed the outside gasket per video but the inside part of the door seal gasket does not have the tab displayed in the video. Instead there is a tab on the inside of the seal . Puling that out or up has not resulted in the seal coming off. What am I missing?
Expert:  Tyler Z. replied 3 years ago.
The video states there is sometimes a screw at the top right corner you have to unscrew. This is the model that happens to have that screw. It should be a size 7mm hex screw that you need to loosen because it is connected to a worm clamp around the back of the rubber gasket that you need to loosen to remove the rubber gasket.

Customer: replied 3 years ago.
I cannot find the 7 mm hex nut. It is not on the top right. On the lower left I can feel the mechanism that holds the gasket but it is not a hex nut.
Expert:  Tyler Z. replied 3 years ago.
no, it's definitely in the top right unless the gasket has been removed already and not installed properly. Just start where the rubber tab is located in the video and place your fingers up there. Then slide them around until you feel a metal buckle. That is the screw in the upper right corner you need to loosen.

Customer: replied 3 years ago.
I started at top of back seal. I found the c clap but it is on the left side at the 9 o-clock position. I cannot see it but feel it. It does appear to be a hex nut.
Expert:  Tyler Z. replied 3 years ago.
I really couldn't say why it's over there, it sounds like the unit may have been worked on before? Either way, that hex nut needs to be loosened and it's very tight so it's hard to get at.

Customer: replied 3 years ago.
The installers had some trouble and had to come back.
The top of the nut is smooth and round and I cannot find another nut or screw top. Am I missing something? I have a 7mm wrench but ere is no where for itnto grab.
Expert:  Tyler Z. replied 3 years ago.
I'm not sure without being there, as I stated, it should be in the upper right corner. If it's in the upper left corner that's going to be extra tight because the cement block will be in your way.

Customer: replied 3 years ago.
There are cement blocks all around. There in one in the upper right and upper left. Should I take the front off? Or will that add tonthe complexity.
Expert:  Tyler Z. replied 3 years ago.
well that is going to be a task, but yes that will be the next step if you can't access it through the door way. The top panel, then the control panel and then the front will need to be removed.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.