How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

we have a Whirlpool Gold refrigerator freezer, model number

Resolved Question:

we have a Whirlpool Gold refrigerator freezer, model number GB22DK XJB01, P1323704W B that is at least 7 or 8 years old. Freezer works fine. Refrigerator quit cooling last week after a year in the same location. Pulled back covers. Fan works fine, no obvious problem, not overly dusty (vacuumed out anyway). I set reefer to coldest setting, still no cold air blowing. Seems that there is an internal fan (that I cannot see) that is not coming on. Thermostat in reefer gets cool to the touch, sensor coil does not.

Is there an internal fan and is it worth fixing? Or is it something else altogether?
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today. lets get started.

 

Do you see any Frost on the back panel inside the freezer behind the food marked

Customer: replied 3 years ago.
no frost anywhere. freezer is on bootom. very cold.
Expert:  Bryan replied 3 years ago.
Okay if the fan in the freezer is running and you not getting airflow into the refrigerator section most likely the damper is bad, this is what opens and closes to let the airflow from the freezer into the refrigerator section to cool it down, Main Product Viewit's part number 15 on this diagram it's inside the refrigerator section with the knob you turn to turn up or down the temperature is , you need to take the cover off that and see if it's opening, if you need to order the damper you can get a the following link, http://www.repairclinic.com/PartDetail/Thermostat/R0161049/223352 thanks, Bryan
Customer: replied 3 years ago.
Damper was in full open position, ie, the plastic flap that would cut off airflow was wide open. I presume it works by cooling the metal under the plastic "pointer" that pushes up the flap, allowing the pointer to go down into the damper, allowing the spring to pull the flap closed. If so, then it would appear to be doing its job because the flap was wide open. any other thoughts?
Expert:  Bryan replied 3 years ago.
Well if it's wide-open is no airflow coming through you are Frost about inside the freezer section behind the back panel, behind the food in the freezer, you will need to remove that back panel and take a look at the coils they are probably clogged with Frost and not allowing air to flow over them into the refrigerator section, if you have an icemaker in there you will need to remove the and then the panel, let me know what you find when you get it open thanks, Bryan
Customer: replied 3 years ago.
Have it open. No frost visible. Very small amounts of tiny ice that is melting and sizzling on something as water falls thru coil. Waiting on condensor to kick on to see if fan is operational, but it seemed to be before I got started because when compressor was on, I could feel air coming out in freezer but reefer.
Customer: replied 3 years ago.
Now we are getting somewhere. Compressor came on. with damper reinstalled, plenty of air was coming thru into the reefer compartment, right up until I closed the freezer door! Obviously, there is some sort of return airflow from the reefer compartment to the freezer compartment that is clogged up so that when I close the freezer door, the fan cannot push air into the reefer compartment. Problem is, I dont see or feel a return airflow with the freezer door open.
Customer: replied 3 years ago.
are you still thinking or out of ideas?
Expert:  Bryan replied 3 years ago.
sorry I was offline. had to go out. it was in a defroist cycle when you opened the freezer panel, you wont get full air flow if the panel is off andf the freezer door is open, your returns may be clogged,
Customer: replied 3 years ago.
not sure I understand. I AM getting airflow into the reefer with the freezer door open. When I close it, that is when the air is cutting off. How does the air return to the freezer compartment from the reefer?
Customer: replied 3 years ago.
not sure I understand. I AM getting airflow into the reefer with the freezer door open. When I close it, that is when the air is cutting off. How does the air return to the freezer compartment from the reefer?

Expert:  Bryan replied 3 years ago.
yes there are returns comming from the refrigerator back into the freezer, the air has to circulate through the damper and then back into the freezer, there are return vents, if you don't have them it's like the fan against the wall you will get any air flow, you need to locate and check the returns.
Customer: replied 3 years ago.
understood. can you diagram where they are located? I assume they have to be within the cooled areas, but I cannot see them.
Expert:  Bryan replied 3 years ago.
The best I can do is send you a link to all the diagrams, all refrigerators are different so you look at the diagrams and find the returns, here's the link, diagrams
Customer: replied 3 years ago.
Return is on the bottom left of the reefer compartment. Pulled everything out to find it. It is virtually flush with the bottom. Dont knowwhat was over it, but apparently there was something. Cant see it unless everything is out of the bottom. Have it running now with airflow into reefer. Will see if it cools. If does, I will pay you.
Expert:  Bryan replied 3 years ago.
Okay great, if it was blocked this was the issue I hope, let me know, thanks, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.