Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today. lets get started.
Your issue is a defrost problem, what you need to do is remove all the food from the freezer and remove the back panel inside the freezer (the one with all the Frost on it) and replace your defrost heater, GE redesigned these heaters and they have double tube heaters now, what happens is when the freezer frosts up like that the temperature rises and the ice maker cannot make ice because it has a thermostat in it that will only make ice between 0 and 8 degrees, even though the food has not thawed the temperature is too high in the freezer for this to make ice, here is a link for the part and there is also a video there to show you how to test the heater to make sure, 90% of the time it's the heater, here's the link. http://www.repairclinic.com/PartDetail/Defrost-Heater-Assembly/WR51X10101/1399613?modelNumber=GSS22SGRESS I hope this helps, thanks and well wishes, Bryan
Thank you for the detailed information. We do need a bit more help.
How do we remove the back panel...do we pull, slide, remove screws or what? If we just want to look at what type of heater it is, can we do that without unplugging the fridge? Also, if this is problem 90% of the time, what could the other possibility be? Where can we get one of the testing machines?
18 mos ago our ability to get water from the dispenser stopped. Is this new issue related to the old issue. At the time, the tech came out and said that if we defrost the coils then it would work for a while again, or we could just purchase a whole new door. We opted out of doing that. Just wondering if the last issue has anything to do with this new issue of no ice.
Thank you. Yes, when we defrosted the coils, it worked for a while. Can't remember how long it worked, but then it stopped working again. Is this problem related to the current one?