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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 74469
Experience:  9+ years being an appliance technician with factory training.
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freezer is cold, but not freezing

Resolved Question:

freezer is cold, but not freezing
Submitted: 5 years ago.
Category: Appliance
Expert:  Tyler Z. replied 5 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

How is the temperature inside the refrigerator portion?
Customer: replied 5 years ago.
cold,but not as cold as it should be
Expert:  Tyler Z. replied 5 years ago.
This sounds like it is very common issue and it means that your unit is not longer defrosting in the freezer so the refrigerator is not able to steal air to cool down. You'll need to either unplug the unit for 24 hours or remove everything of the freezer and remove the lower back panel inside the freezer to defrost it with a hair dryer. Once all the frost is thawed out, the unit will start working again. To make sure the problem doesn't come back, you'll want to replace the defrost heater. GE's defrost heaters fail often because they are nothing more than a long glass light bulb. Order and replace the defrost heater at the bottom of all the frost and you should be good to go.
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