How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11969
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

out kenmore clothes dryer, model 110.86982100, sometimes shuts

Resolved Question:

out kenmore clothes dryer, model 110.86982100, sometimes shuts off early in both the automatic cycler and the timed cycle. the vent is clear of lint. any clues on solution?
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.
Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

how often does this happen?does it run most of the cycle and then shut off before the close are dry or does it sometimes shut off pretty early in the cycle?

Customer: replied 3 years ago.
well, friday i ran one timed cycle and it was fine. did a second right after those were folded and it only went about 10 min. instead of the 70 i had it set for. my wife ran two the other day in the auto cycle and neither ran until dry. finally on the third try she got it to dry. thank you.
Expert:  Bryan replied 3 years ago.
Okay can you remember when you had this go off after about 10 min. were you able to restart the dryer right away or did you have to wait a little while before would start again,? When trying to ask you is when it does shut off I you able to restart it right away?
Customer: replied 3 years ago.
i didnt know that it had shut off after 10 minutes until after i went down after 60 minutes when i thought the clothes would be done. it did run a complete hour-cycle then.
Expert:  Bryan replied 3 years ago.
Do you have a load of wet clothes you can put in this and try it? If you don't you can put a bunch of dry ones in there I guess, what I'm trying to determine is if the motor is overheating and shutting this down, if you can restart it right after it shuts off it's most likely not the motor if you can't and you need to wait a few minutes before it will start most likely the motor is gone, can you do that test?
Customer: replied 3 years ago.
okay
Expert:  Bryan replied 3 years ago.
Great, let me know when it does, I know it can be a pain to wait for to stop but you need to try the start switch right away after it shuts off, let me know if it starts
Customer: replied 3 years ago.
not a pain to wait THAT short amount of time. no restart.
Expert:  Bryan replied 3 years ago.
Okay so it wouldn't start right away, wait about 5 min. then try again let me know if it starts you may even hear a slight click, that would be the motor overload resetting, let me know thanks
Customer: replied 3 years ago.
did restart
Expert:  Bryan replied 3 years ago.
Okay but it took about 5 min. or so right? Means the motor is bad and needs to be replaced, let me see if I can get you some information on that, give me a few minutes, thanks, Bryan
Expert:  Bryan replied 3 years ago.
Okay I found your motor and I'm giving you this link which will take you directly to the part and there is a video you watch to show you how to replace the motor, here is the motor. And this is the link to the video and where you can purchase the motor. http://www.repairclinic.com/PartDetail/Drive-Motor/158?modelNumber=110.86982100%20%20%20 part number for the motor is, 279787 and if you Google that you can probably find the motor cheaper and just use the video I sent you to show you how to do it, you can watch the video without buying the motor there so that may help, thanks and well wishes, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11969
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.