How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12057
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Good morning, I have a kenmore elite dishwasher and the green

Resolved Question:

Good morning, I have a kenmore elite dishwasher and the green clean light is flashing and when I press the start button it flashes and nothing happens. The clean light is flashing in a pattern 6 times. I'm trying to get beneath the filter to retrieve a syringe plunger and a piece of broken glass but cant figure out how to remove the filter. I have teh splasher off

Thanks
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

 

can you get us the full model # ?

Customer: replied 3 years ago.

Mod XXXXXXXXXXX /p>

Ser FS1106708

Expert:  Bryan replied 3 years ago.
you will need to send it again with a space between each #. it idint come through
Customer: replied 3 years ago.
6 6 5 1 6 0 5 9 4 0 0
Expert:  Bryan replied 3 years ago.
okay great. here is a link to a video on how to remove the screen assembly all the way down to the chopper assembly, click this blue link and the click the see help videos. http://www.repairclinic.com/PartDetail/Food-Chopper-Assembly/830886 this will get you to where you need to clean out. thanks Bryan
Customer: replied 3 years ago.
Thanks Bryan but the green "clean" light still flashing and when I press the start button it just blinks really fast and nothing. Is there a reset button of some sort or should I cut of the power to reset?
Expert:  Bryan replied 3 years ago.
try shutting the breaker off and then back on, see if that resets this.
Customer: replied 3 years ago.

Tried the breaker but the light still flashes. Its in a sequence of 7 flashes if that matters. Currently hit the cancel/drain button but no luck yet

Expert:  Bryan replied 3 years ago.

PROBLEM: STOPPED RUNNING, WILL NOT START AND CLEAN LED BLINKS 7 TIMES, THEN

REPEATS (WATER HEATING FAULT)

Control is programmed to stop running and not allow any further

cycles if it detects a water heating problem (no temperature

increase detected in heated Main Wash cycle or in 3 consecutive

cycles on the latest software version). Control blinks the Clean

LED 7 times repeatedly and disables the Start/Resume key until cleared.

 

Running Diagnostics clears the control and allows it

to operate again. The water heating condition

must be corrected or the control will stop

running again.

 

Diagnostic Key Dance:

Heat Dry - Normal - Heat Dry - Normal or

High Temp - Air Dry - High Temp - Air Dry

 

you need to run diagnostics in this use one of the sequences above to start the diagnostic mode once you have it in diagnostic mode you should get different blinking for different codes, do you have a voltmeter? It seems like your heater has failed in this you may want to check this with a voltmeter, let me know if you think you can do these things, thanks, Bryan

Customer: replied 3 years ago.
I dont have a voltmeter. But should I press those buttons in the suggested sequence?
Expert:  Bryan replied 3 years ago.
Yes you can press the buttons and try the diagnostic mode, let me know what it does, thanks, Bryan
Customer: replied 3 years ago.
Bryan With the door closed nothing happened so I tried the sequence with the door open and all lights lit up then the wash , start buttons lit up as well as the bottom idicator lights for wash and dry (dry light was red). The machine seems to be operating but going to wait a few to see what happens. Is it possible that the debis below the filter screen caused this problem?
Expert:  Bryan replied 3 years ago.
Yes that is possible, you will have to run up to see like it says above , I get the information above right from the service manuals, let it run and see how it works, you can press except and you still have 30 days to come back and reply to me if you need more help so I'm not going anywhere, thanks, Bryan
Customer: replied 3 years ago.

I am going to assume that the diagnostic run includes the system to run through the different cycles such as washing ,sani rinse, etc. The system finished and I started teh wash cycle with sani-rinse and heat dry. so far seem to be running normally. Thak you Bryan. Your help was valuable. Will contact you again if I run into further problems.

 

 

Expert:  Bryan replied 3 years ago.
your very welcome, I'll be here if you need me again, please dont forget to press accept, thats the only way I get paid for helping you. thanks, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12057
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Bryan
Bryan
Tech/owner
11890 Satisfied Customers
15 yrs. experience as a certified appliance technician.