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gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3972
Experience:  i have over 15 yrs experience in home appliance repairs and installs
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DU930PWPQ0 will not complete wash cycle

Customer Question

DU930PWPQ0 will not complete wash cycle
Submitted: 5 years ago.
Category: Appliance
Expert:  gst85 replied 5 years ago.

gst85 :

hello .are you getting an error

JACUSTOMER-tecpe726- :

No..I dont' think so. The dishwasher simply stops

gst85 :

have to tried setting it in another cycle

JACUSTOMER-tecpe726- :

I have tried all the cycles: pots and pans, heavy, normal, light, and rinse only. It dishwasher fills, runs for a few seconds and stops.

gst85 :

ok is there water in it now

JACUSTOMER-tecpe726- :

Yes. I have not drained it this last time

gst85 :

ok can you try to set it on drain

JACUSTOMER-tecpe726- :

Yes

gst85 :

ok run it for a few minutes lets see what it does

JACUSTOMER-tecpe726- :

Actually now it isn't draining. Should the drain light be on?

gst85 :

yes.do you hear any noise like humming

JACUSTOMER-tecpe726- :

no. There is no noise

gst85 :

ok it sounds like you have a faulty relay in your control board

gst85 :

how old would you say it is

JACUSTOMER-tecpe726- :

I have drained the dishwasher several times in the past hour. It is about 3 years old

gst85 :

two things ,either the control board or motor

gst85 :

the motor could be overheating

gst85 :

are you still there

JACUSTOMER-tecpe726- :

yes, I was trying to figure out how to get the water to drain

gst85 :

you can check your drain pump for any blockage

JACUSTOMER-tecpe726- :

ok

gst85 :

pressing accept pays me for my time

gst85 :

thank you

gst85 :

do you have any other questions for me

JACUSTOMER-tecpe726- :

I still do not know what to try first

gst85 :

do you see the access panel at the lower front underneath the door

JACUSTOMER-tecpe726- :

yes

gst85 :

id like to help you as much as possible.can you remove it

JACUSTOMER-tecpe726- :

ok

gst85 :

then once you do you will see the drain pump and motor

gst85 :

remove a hose the check for blockage

gst85 :

be sure to place sme towels n the floor ,

gst85 :

do you have tools?

JACUSTOMER-tecpe726- :

yes

gst85 :

ok great do you see the screws you will need to remove?

JACUSTOMER-tecpe726- :

ok. Once, I took that part off and pressed drain, the water drained out perfectly. What do I need to look at now,

gst85 :

ok now before you go any futher set it on a quick cycle .lets see what it does

JACUSTOMER-tecpe726- :

Light cycle?

JACUSTOMER-tecpe726- :

or rinse only

gst85 :

yes sir.

gst85 :

try rinse

JACUSTOMER-tecpe726- :

it is running now

gst85 :

ok great

gst85 :

i think we fixed it lol

gst85 :

lets hope it keeps running

gst85 :

if i have been helpful to you pressing accept pays me for my time.thank you

JACUSTOMER-tecpe726- :

IT filled ran for one second and stopped

gst85 :

hmm sounds like a bad motor

gst85 :

id recommend you have a tech look at it

gst85 :

its ok im use to customers not paying me