Appliance Repair Questions? Ask a Technician for Answers ASAP
If you look at the back wall of the freezer do you see any ice?
inside the freezer
Then you have a damper or board issue, do you feel any air coming over from the freezer?
OK ... how cool is the fresh food?
how long have you left it running? Have you verified the light goes off when the door is closed?
Does the alarm go off constantly
ok . ..... and it's not been normal at all?
what specifically did he do? And did it goto NORMAL or just stop beeping for a while?
and how long to get to normal and how long did it last?
So in reality you had a tech that did nothing for you .... I was wondering how it cooled down so quick and wouldn't stay there
Well, if you have air coming through and the board beeping you need to check it every 5 mins or so for about an hour (this is how long it will take it to get cold) and see if you feel air everytime
If you do then we need to start looking at the door seal etc
They actually share air
If the freezer is below 32 then the damper, board, or thermistor can be all that is wrong with it
Damper opens and closes to allow air in the fridge
The thermistor tells the board the temp
If it's beeping I would assume the thermistor is good
The board runs the show
The board is VERY expensive I think like 400 bucks
The damper isn't as bad, but if you have air flowing that almost can't be the issue
You can reset it by killing the power 5+ mins, but that probably won't fix it
I would say the power damaged the board, didn't you say that is when the problem started?
I would say the 2 are connected and a board replacement would be in order ..... I would recommend a tech to replace it even though you will pay more. It's not an easy board to replace, and I would suggest someone other than the tech you had
He obviously doesn't know what he is doing
Yeah I would go with a viking authorized servicer, these fridges have lots of issues, but I would say your problem would be related to that power outage
If they were easier to work on I would walk you through it, but a simple board replacement on one takes me about 45mins
That isn't something to walk you through over the internet
If there is anything else you need on this lemme know.
They just prevent a major surge, it doesn't take much to damage a logic circuit
Literally 5v going the wrong way will blow it
That is why all boards are so fragile
It's not an exact quote, it's a generalization, it's pricy. That is just the part, I put one in not long ago (price will vary model to model) but it cost me 700 .... most are cheaper, this one took both and a wiring upgrade. But they are not cheap every
Never a 200.00 board
lemme see if I have any listed in the viking authorized list. I personally don't know anyone, I'm from nashville, but I will check the list
I don't show any authorized there, so not being familiar with the list, I would recommend searching appliance repair with your zip code and ask them when you call if they are. The way to approach it is tell them it's under warranty and you wanna know if they can fix it
There is a difference between factory authorized and works on viking
If they are factory authorized they can file warranty claims, if they are just working on them they canno
They will sometimes imbelish to get the work
Tell them it's warranty, then hang up and call back to setup the cod call
If they can't do warranty you don't want them
If you can't find anyone close call viking and see if they can dispatch someone from further away