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Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.
there is more to the model # XXXXX you get that to me? If you open the door there will be a model number tag, try to get it off of that, thanks, Bryan
Ser# XXXXX (if you need it)
Fantastic got it, you need to clean your drain pump trap, this is a fairly simple operation, you need to remove the bottom access panel under the door, on this diagram you need to take the screws out marked number 21 and pull the panel off, then as you can see in the picture there is a cap turn this Counterclockwise and pull the trap out slowly because there will be some water get some towels ready, clean the trap of any obstructions and also clean any may see in the hose, once this is done try the machine again, it should run fine, this is a very common problem in these traps need to be cleaned periodically around every three months or so to keep them from clogging up, hope this information is useful, thanks the diagrams below, well wishes Bryan