So to just doesn't seem to be enough water going in the wash the clothes I guess, you say this is new its brand-new? I hate to see you do too much because they will try to void your warranty, what I think is going on is the water level control is bad and not sensing the amount of water, I don't understand why a service tech would come out and start replacing parts and not know what he's doing, my problem is this machine is so new I don't have the information on all of it but I do know how the old ones worked in it usually has something to do with the water level sensor, I know what you mean about the thumping agitator they were much better machines and didn't have a lot of problems even though you're saving water look at the trouble you're having with this new machine, did he put this in diagnostic mode? There are diagnostic modes you can put these in and it should tell him what the issue is, I just can't understand why he hasn't done that to determine the problem, for the older WTW models have a diagnostic test you can do on the machine itself which will come up with a code, this is how the older machines are put into diagnostic mode,
1.Be sure the washer is in standby mode (plugged in
with all indicators off; or with only the Clothes
Clean or Done indicator on).
2. Select any one button (except POWER, START,
STOP and PAUSE/CANCEL) and follow the steps
below, using the same button (remember the
a. Press/hold 3 seconds.
b. Release for 3 seconds.
c. Press/hold 3 seconds.
d. Release for 3 seconds.
e. Press/hold 3 seconds.
? If this test mode has been entered successfully,
all indicators on the console are illuminated for
5 seconds with 88 showing in the Estimated
Time Remaining two-digit display.
? If indicators do not display as described above,
the press/hold/release procedure above may not
have been performed within the time frame
necessary for successful entry. Repeat step 2 to
ensure this was not the cause. If still
unsuccessful, see Diagnostic: Unsuccessful
Entry, page 1.
3. The program then checks for saved fault codes:
? If there are saved fault codes, see Diagnostic:
Saved Fault Codes, page 2.
? If there are no saved fault codes, all indicators
on the console will momentarily turn off, then
turn back on with 88 displayed. After 5
seconds, the Automatic test, below, begins. See if it works the same on yours and let me know, thanks, Bryan