How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Am unable to get ice from dispenser, appears clogged. Ice

Resolved Question:

Am unable to get ice from dispenser, appears clogged. Ice has formed on dispenser distributing ice . It cont. to build up on underside of dispenser also.This is on my side by side refrig.
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

 

is it the flap the ice comes out of thats clogged or the auger assembly where the ice is held?

 

Customer: replied 3 years ago.
auger assembly I think.. I moved here in 12-29-10 & ever since I arrived there has been ice build up on uunderside of dispenser.
Expert:  Bryan replied 3 years ago.
Is the flap closing tightly with the ice comes out? You can take a flashlight and shine it up the chute and see if you can see light coming through the other side, also have you taken the ice auger out and dumped the ice out and clean it out real good and then put it back in and see if it moves?
Customer: replied 3 years ago.

tHERE IS ICE IN THE RECEIVER TRY & COMES OUT WELL. iTS AT THE ENTRANCE THRU THE HOle THAT APPEARS FROZEN & CLOGGED WITH ICE. When I push the cube or crushed ice it appears to grind but nothing happens. What do you mean by the ice auger, ? I,m not sure how to take this out. I finally bought a filter after I read the directions to this refrig. Its too complicated for a 78 yr. old I guess ha

Expert:  Bryan replied 3 years ago.

Well the auger is the part the ice is in when you open the door is in the top and has the ice in it this pulls out, if you pull part number seven on this diagram out the auger will come out with the ice and all, we need to see whether it's broken inside by dumping the ice out and taking a look at it, also if you've got Frost in ice buildup around the entrance the ice comes out of most likely the flap is in closing tightly and the freezer is pulling in moist air from the house in it freezes around the flap and eventually will freeze up with the ice will come through anymore, this is most likely the issue, you being 78 years old makes a little tougher to work on this I'm sure, if you don't think you can do these things and you will need to call a technician then unfortunately, let me know, thanks, Bryan

Customer: replied 3 years ago.
I'll try once more. When I open the freezer door the the build up of icesrapes on theunder sideof insider of dispenser. I emptied the ice drawer & put it back, but the inside of holder is frozen with the ice that is in it & it won,t dispense. I could chop it out I guess, but feel this won,t solve the problem. I had called sears & was told the service call was $129. I thought this high.
Expert:  Bryan replied 3 years ago.
yes that is high, try taking a hair dryer to it and defrosting it completely. then see if the ice comes out, also check the flap once its defrosted and see if its closing tightly.
Customer: replied 3 years ago.
I,ll try the hair dryer thing, but in the past I have chipped away the ice but it cont. to form. I gather I will have to call a repairman if I want this fixed. Thanks anyway..
Expert:  Bryan replied 3 years ago.
Well I'm sorry I couldn't do a lot more, it seems to me though and from experience that I've run into issues either the flap is in closing tightly allowing Frost buildup around the chute or one year gaskets is actually leaking and it's drawing in air which is freezing and causing buildup around the chute, it's hard to say without being there but check your door gaskets also and make sure they are sealing tightly all the way around, especially on the bottom make sure there isn't one hanging down or loose, thanks, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 6 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.