How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12022
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a side by side (kssc42qms01) refridgerator that quit

Resolved Question:

I have a side by side (kssc42qms01) refridgerator that quit cooling the refridge side - the coil was frozen and a technician recommended replacing the evap. fan and condensor motor along with the control board but still not cooling... what next? low freon?
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

 

When you had the freezer apart how much of the evaporator coil was Frost up an frozen? Was it all the way up all the coils really thick Frost? Or was it only two or three coils or half the coils? Is it frozen up again now? Did you completely defrost this with a hairdryer and get all the Frost off before restarting the refrigerator?

Customer: replied 3 years ago.
The top half had a large block of ice - we melted it off with hot water and then reset... then started replacing parts.
Expert:  Bryan replied 3 years ago.
Okay so the whole thing wasn't frozen then? Was there any Frost on the lower coils?
Customer: replied 3 years ago.
yes frost over the entire coil - blow drying now! Do you suspect low frean charge?
Expert:  Bryan replied 3 years ago.
Well if all the coils of frosted from top to bottom and front to back I don't suspect a Freon problem, which control did you replace,? This one? There's no big block of ice on the top of the coils now though correct? Just a lot of Frost on all the coils is that what you're saying?
Customer: replied 3 years ago.

I replaced the control board behind the thermostat

Expert:  Bryan replied 3 years ago.
this ?
Customer: replied 3 years ago.

yes, thats the one

Expert:  Bryan replied 3 years ago.

Okay, I believe you were given bad advice unfortunately, it's most likely either the defrost thermistor,this is what tells the refrigerator to go into the defrost cycle and also tells the when to shut the defrost cycle off, I do not believe this is sensing correctly, the other part that could be bad would be the defrost heater itself, more commonly though it's the thermistor, like I said this tells the heater to come on off when these defrost, what this is not doing is defrosting that's why all that frost is on the coils, I would replace that, it is clipped onto the top of the evaporator coils, the coils you are defrosting right now, it's number 14 on this diagram, you can order this at the following blue link

 

http://www.searspartsdirect.com/partsdirect/part-number/Kitchenaid-Parts/Refrigerator-Parts/2188820/0046/106/Model-KSSC42QMS01/059 3/0165000?keySuffixId=NA&productTypeId=x&searchModelNumber=KSSC42QMS01&subCompDesc=Lower%20unit%20and%20tube%20parts&brandDesc=KITCHENAID&modelDesc=BUILT-IN-REFRIGERATOR&blt=11 I believe this will take care of your issue, hope this helps, thanks, Bryan

Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12022
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 3 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

The thermistor tests (1 & 2 on the diagnostic) passed but the control goes black on the 3rd step....

Expert:  Bryan replied 3 years ago.
The control goes black on the third step? Is that still on the thermistor diagnostic test alone or was a continuing onto test different things in the defrost system? I don't have the manual in front of me so I'm going by what you say, there are three steps to testing the thermistor?
Customer: replied 3 years ago.

there are only 2 steps - passed both. Fails on the 3rd - Evaporator Fan Motor which was first thing replaced.

Customer: replied 3 years ago.

Step 1 is FC Thermistor, "01" pass

Step 2 is RC Termistor, "01" pass

Display goes black on 3rd step - Evaporator Fan Motor, replaced

Customer: replied 3 years ago.
Ok - back to your first suggestion - the controller board in the upper unit. I have a replacement but can't see a way to remove the housing?!? I will accept and offer extra $20 for the extra assist. Thanks, Dave
Expert:  Bryan replied 3 years ago.

Sorry to be so long Dave, I had to go out and bring my mother dinner, she is 86 and I take care of her, okay if you already replaced the evaporator fan motor you are correct the board has been relay on it., You say you already picked up the board? Is this the control board you picked up?

Expert:  Bryan replied 3 years ago.

if that is the board this is part # XXXXX on this diagram, you need to pull the refrigerator away from the wall and its in the back near the compressor, in a box. take screw # XXXXX out and its in there, hope this helps, thanks Bryan

 

P S heres a link to all the diagrams for your refrigerator.

 

http://www.searspartsdirect.com/partsdirect/part-model/Kitchenaid-Parts/Refrigerator-Parts/Model-KSSC42QMS01/0593/0165000?pathTaken=&prst=0&shdMod=KSSC42QMS01

Customer: replied 3 years ago.
This is a built-in - I was able to find a 2nd screw holding the casing (the diagram ohis nlly shows 1, very explicitly). I intended to bonus on the previous question but then submitted a 2nd question after getting your $5 bonus question - you got me convinced to get the main controller board which fixed me.
Expert:  Bryan replied 3 years ago.
its fixed? sorry about the diagrams and how hard it is to get to, thanks and well wishes, Bryan

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.