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Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.
Your model number is XXXXX coming up are you sure of the model number? Where did you get this number from? Did you get it from the book or off the oven itself? Is this a wall oven or a freestanding range?
Okay the microwave and this is separate from the oven, the oven has its own controls correct? I know what's wrong but can't seem to bring up the oven itself with the other number you gave me, I did bring up the microwave with that number, the model number on the oven should also start with a J, like JB or some kind a combination like that, I just can't bring up the oven with the other number, did the number you gave me, the oven itself? Where was it located? I'm sorry for all the questions but I just can't bring your model up,
Bryan - As I mentioned I'm not the owner. I'm visiting my sister-in-laws condo in FL. I thought to resolve the problem quickly as I'm leaving the condo on Tues. However, I will inform my "sis" that she will need to call for a technician. Thanks for trying to help solve the problem. By-the-by - I L O V E Tenn. Spent many weekends in Mufreesboro attending nieces & nephews college events. And Opry Hotel at Christmas time - totally awesome.
Also, this is a"first" for me to go on-line. I want to pay you the $28. BUT do not wish to make this an ongoing account. So, please destroy the number when completing transaction. Thaks again - Norma