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this dorr doesnt release like that, its all in the latch assembly, the controls dont open it, the latch it broken, (plastic) these can be a pain to open. most of the time you have to force them open, the latch assembly will need to be replaced, you can order this at the following link, http://www.repairclinic.com/PartDetail/Latch/524941?modelNumber=KUDM25SHAL0 what I mean by the control doesn't lock the door is it's all mechanical and has micro switches but they don't lock the door they just send power to the control, you may need to actually pull the door real hard while pushing upon the handle part to get this open, it's caught on the strike plate, hope this info is useful, thanks, Bryan
We have put pressure on pulling the door open and it still will not release. We are scared of breaking the door.