How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12030
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Model CER3540AAW self-cleaning, conventional heating-element

Customer Question

Model CER3540AAW self-cleaning, conventional heating-element range.
Ran the self-cleaning cycle with no unusual events. I do NOT know if this has any bearing on the remainder of the story.
Several days later, tried to use the oven, but it won't heat. When you would turn on the "Bake" at 350 degrees, the pre-heat indicator would come on for a few seconds and then go out, but the heating element did not seem to heat. So pushed the "Bake" button again and raised the temperature control to 400 degrees and the oven heated a little bit and then seemed to shut down, so I just quit trying to use the oven.
The next day (today), I turned on one of the surface heating elements (which worked very normally) and started to get "beeping" and the fault code "F1" on the display screen. I continued to use the surface elements for about ten minutes and the "beeping" and display of the "F1" code continued on a random and varied pattern until I turned off the surface element. All was then quiet. I then turned on the "Bake" function in the oven, which caused the same 1-2 second activation of the "pre-heat" indicator, but there was NO heating in the oven. I turned it off and here I am with the story. What's going on and what should be done? Thank you.
Larry Sherer
Cortland, OH
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

 

Hi Larry, the famous F1 code, this is the meaning of the F1 code

 

F1 1. Watchdog on board
2. Touch membrane defective
To determine which component is at fault, disconnect ribbon strip. If NO fault code, replace membrane, otherwise replace board

In your case you will need to replace the clock, on some models such as yours the clock and keypad are one unit, some ranges have a separate keypad which has the ribbon strip on it and plugs into the clock but in your case the clock and keypad are one unit, so the clock will need to be replaced, you can order this at the following link

 

http://www.repairclinic.com/PartDetail/Oven-Control-Board/400605?modelNumber=CER3540AAW thanks and well wishes, Bryan

Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12030
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 5 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
<p> </p><p>Bryan,</p><p>I followed your advice from 4/7/11, and am still having the same problem. The entire control unit is a single unit in this range, and I purchased a new one from "Repair Clinic" (repairclinic.com) for $175.</p><p>When installed, unit acts exactly the same as previously noted on my original question to you. The oven does <strong>NOT</strong> work, and an F1 message comes up. Now what should I do? What tests might help troubleshoot this problem?</p><p>Larry</p><p>Cortland, OH</p>
Expert:  Bryan replied 3 years ago.
so you ordered a new control which comes with the overlay kepad ? click this link, http://www.repairclinic.com/Fault-Codes#MagicChef it take you to repair clinic and thats what there site says also. scroll down to magic chef and you will see it. the good thing is its returnable, you dont have a touch membrane in yours it comes one piece correct? there no ribbon comming from a keypad that plugs into the control correct? I'm dumfounded that didnt work.
Customer: replied 3 years ago.

Bryan,

Bought & installed the entire unit. The unit accepts 4 single wires that plug in and one five-wire socket that plugs into the unit. The unit looks just like the illustration that you included with your answer to me, It is a single unit with no wires / ribbon connector of any type coming out of the unit.

Larry.

Expert:  Bryan replied 3 years ago.
Okay Larry, I'm reading about this in the service manuals, this is the only other thing it says, you may need to check the temperature sensor apparently they don't mention this anywhere else I was lucky to dig up the original service manual on this let me see if I can look up the temp sensor for you and find the ohms on that, thanks, Bryan

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here
Expert:  Bryan replied 3 years ago.
Click this blue link, http://www.repairclinic.com/PartDetail/Oven-Sensor/1364?modelNumber=CER3540AAW#repairHelpVideoTabs this will take you to a video to show you how to test the oven temperature sensor, the sensor or as it's also known probe, sticks through the back of the oven and you will see it on the back wall inside it looks like this,

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here
do the tests it says to do and let me know what the reading is on it, it's funny but they don't mention that in the fault code lists for F1, try this and let me know, thanks, Bryan
Customer: replied 3 years ago.

Bryan,

Problems with the temperature probe would make sense seeing that the problem occurred after a oven self-cleaning cycle was run. Maybe the probe was damaged.

 

I tested the resistance of the oven temperature probe and it is completely open - no conductivity. If the probe is the problem, should I just pull the new control unit and reinstall the old one?

Larry

Expert:  Bryan replied 3 years ago.
That's what I would do Larry, return it and tell them that you read on their site that it was the control that was bad it didn't mention that it could be the probe/sensor, tell them you were going by what they show also and you would like to return it, they are really good at that repair clinic so they may even ship you the sensor at no charge because you have to return the other part, you will still have to pay for the sensor but they may ship it for free I'm not sure, but I would return the clock if it's to on the same thing it was doing before it doesn't make sense that it was bad, I'm very sorry you're going through this but I was going by what the codes came up as, luckily I looked at my old databases and found a better explanation of what was going on in yours, I can't believe I still had the service manual for it, at any rate please accept my apologies for pointing you in the wrong direction, but it makes no sense that the clock would be bad if it does the same thing as it did before, have a great day, thanks, Bryan
Customer: replied 3 years ago.

Bryan,

No problem. I appreciate your expertise and tenacity, even after I released the payment. I talked to "Repair Clinic" and am returning the control unit and ordered the temperature probe.

Thank you. I'll try to get back to you after I get the probe for an update to you.

Larry

Expert:  Bryan replied 3 years ago.
Okay that would be great, let me know if it takes care of the issue, thanks, Bryan
Customer: replied 3 years ago.

Bryan,

Purchased an oven probe locally and this solved the F1 code problem on this range.

Thank you for your help and follow-up. I would certainly recommend and use your services again in the future.

Larry

Expert:  Bryan replied 3 years ago.
your welcome. thanks , Bryan

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances