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Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.
This model number is XXXXX coming up can you open the refrigerator door and look either on one of the side walls or on the ceiling for a white or silver tag with the full model number on it? Thanks, Bryan
We saw in the back but no click or buzz sound at all and it seems compressor is normal and freezer has no frost inside but little melting condition.
Freezer sound is running but we do not know the fan is working.
It's not pretty loud when I opened freezer
I am not sure about round black ball that we can't see but there is a fan from bottom of the back is cool air vibrating.
No not look like at all.
it's very simple some wires and copper coil and black roud ball is major occupied.
4 coils come out from compressor.
NO what I need you to do is take your food out of the freezer and all the shelves in behind with the food was there is a white panel inside the freezer number 19 on the diagram above, what I'm trying to say is the panel I'm talking about is( inside) the freezer
Okay that's not good if you have no Frost on the coils at all, this means your either out of Freon which means a leak or the compressor is gone even though it's hot doesn't mean it's running correctly, there is no easy fix for this however, if you don't hear any clicking or buzzing coming from the compressor about every 5 min. or so then I don't think it's gonna be the relay on it, you can try replacing the relay and see if that takes care of it the way to find out is to change it, if you can you can remove the relay and shake it and if it rattles it's bad, this is the relay, this is located on the side of the black ball and is what starts the compressor, it just plugs on so if you unplug the refrigerator and take a small screwdriver and pry this off you can then shake it and see if it rattles, if it rattles inside its definitely bad, but even if it doesn't rattle it can be faulty, I would replace this and see if the refrigerator runs correctly then, you can order this at the following blue link, just click on this blue link, http://www.repairclinic.com/PartDetail/Start-Device/1159182?modelNumber=MSD2641KEB thanks and well wishes, Bryan
My last question is where is the relay?
Is it inside of black ball?
It's on the side of the compressor(black ball) it will be on the left side looking from the back of the refrigerator, it plugs onto the side of the compressor, there is a black cover over it on some of these compressors, here is a picture to show you, you can see on the left side a black plastic piece, that's where is located, you will see wires going to it usually red and blue I'm not sure on yours some red and white or blue-and-white, at any rate here's the picture of the compressor,
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