How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11853
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

my gibson stove will not turn off the bottom burner gets red

Resolved Question:

my gibson stove will not turn off the bottom burner gets red hot had to turn off the breaker
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

 

can you get us the full model # ?

Customer: replied 3 years ago.
where do i find the model #
Expert:  Bryan replied 3 years ago.
is this a free standing or wall oven?
Customer: replied 3 years ago.
its a slide in so i guess its a free standing
Expert:  Bryan replied 3 years ago.
does it have a bottom drawer? if so open that and there should be a tag .
Customer: replied 3 years ago.
ok let me check
Expert:  Bryan replied 3 years ago.
ok
Customer: replied 3 years ago.
heres the #gef355bfoa
Expert:  Bryan replied 3 years ago.
ok great, the bake relay on the control is welded shut, the problem is you cant replace just the relay you will need to replace the control. there is one other thing you can check before replacing this though, its the oven temp sensor. you will need a volt ,meter for this heres a video to show you how to test this, click this blue link, http://www.repairclinic.com/PartDetail/Oven-Sensor/823643?modelNumber=GEF355BFDA#repairHelpVideoTabs if the sensor checks out order and replace the control, heres a link to order the control, http://www.repairclinic.com/PartDetail/Circuit-Board-or-Timer/496226?modelNumber=GEF355BFDA thanks, Bryan
Customer: replied 3 years ago.
where is the oven temp sensor
Expert:  Bryan replied 3 years ago.
This sticks through the back wall inside the oven, if you open your door and look on the back wall in the oven near the top you will see it, usually there are two screws holding it in you need to take the screws out and slowly pull the sensor towards you until you get the wire out where it connects, there will be a plug you can unplug to test it, just don't let the wire fall back down and the hole once you unplug it, sometimes the plug could get caught so be careful and work it through, hope this helps, thanks, Bryan
Customer: replied 3 years ago.
how about the bake relay control location
Expert:  Bryan replied 3 years ago.
Okay sorry I had to step away from the computer, the bake relay is on the main control board which is essentially the clock, so if testing the sensor and it tests good then you will need to replace the clock control, the part I showed you above, that is the part where you push the buttons to set the oven and clock and so on, it has a keypad we you press in your numbers to set the tempo and all that, that will need to be replaced if the sensor is good, hope this helps, thanks, Bryan
Customer: replied 3 years ago.
ok only one more thing is it possible that i have to remove the back cover to remove thetemp sensor all i see is the probe sticking out of the upper left corner of the oven
Expert:  Bryan replied 3 years ago.
no screws? holding the sensor? then yes you may have to go in through the back, make sure the power is off before servicing, a lot of times in some of the older ranges they go in through the back, if that's the case you can take the back panel off and unplug the sensor and test it right in place, no need to really remove it if you can get to the plug for the sensor,
Customer: replied 3 years ago.
ok so your telling me that the circut board has to be replaced if the sensor is good
Expert:  Bryan replied 3 years ago.
yes , there are only two parts that control the heating element in the bottom, it's usually not the sensor that goes however but it's possible so test that first, if it tests good then the circuit board needs to be replaced which is actually the clock assembly, the relay is on the circuit board and you cannot replace that separately unfortunately, well wishes and thanks, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11853
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 8 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.