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Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16417
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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come home last night refrigerater not cooling checked controls

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come home last night refrigerater not cooling checked controls cleaned coils under fridge shut off turend back on put thermometer in ever thing out of it checked this morning 50 degrees freezer ice cold fridge is only 14 months old thanks

Hi, my name isXXXXX am hoping that I will be able to help you with your problem today..



Thank you for using JustAnswer's for your appliance questions, Myself and all the other experts are anxious to help you with your problem today. If you will please explain your problem and the model and serial number we can get started...



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Customer: replied 5 years ago.
you here
Yes I am here, I need the model number of the unit you are having problems with..
Customer: replied 5 years ago.
Is there ice or frost on the back wall of the freezer?
Customer: replied 5 years ago.
yes there is ice on the back freezer .
There is a thermostat in the back wall called a defrost tstat, this is most likely bad and the ice is blocking air flow to fresh food side, the part number for this thermostat is W10165425, You can order the parts you need from the following places,,,, or, all of these places offer easy returns and reasonable prices for their items.

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