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gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3972
Experience:  i have over 15 yrs experience in home appliance repairs and installs
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i just replaced the water filter on my ge and water is still

This answer was rated:

i just replaced the water filter on my ge and water is still not coming out

gst85 :

hi is this a side by side frige

Customer:

yes'

Customer:

hello?

gst85 :

yes im ere

gst85 :

here

gst85 :

do you have a problem with the ice maker as well?

Customer:

no

gst85 :

oj your solenoid on your water valve may be the issue\

gst85 :

are on going to work on it yourself?

Customer:

is it easy enough to do by myself?

gst85 :

it can be are you pretty handy

Customer:

could the problem be that the water line is frozen?

Customer:

with instructions i can be handy..but im no appliance expert

gst85 :

it could be the resavoir\

Customer:

ok

gst85 :

how high is the temperature in your fridge section

Customer:

5

gst85 :

okay i think it is going to be your water inlet aka water valve

Customer:

ok so how do i fix it?

gst85 :

can you pull the fridge from the wall just a bit

gst85 :

you will need o replace it

Customer:

replace it with what?

gst85 :

with a new one

Customer:

ok i dont believe i have a new water valve laying around

gst85 :

if youd like i can post a picture of the part that i am talking about

Customer:

ok

gst85 :

i can see who carrys it as well

Customer:

ok

gst85 :

no problem just a few minutes please

Customer:

np

gst85 :

may i please have the model number

gst85 :

i pulled up a few of them i dont want you to order the wrong one lol

gst85 :

can you please post it

Customer:

gsh25ggrb22

Customer:

gsh25ggrbss is correct

Customer:

one

gst85 :

ok thanks

Customer:

this is the 2nd time this has happened its been probably 2 or 3 years..the last time we had someone from ge out and the line was frozen i believe

gst85 :

yes that happens at times

Customer:

both times it seems to have happened when the walter filter went bad

gst85 :

it may be that again


gst85 :

this is it

gst85 :

do you see my post

gst85 :

yes

Customer:

so once i buy it, what would i need to do?

gst85 :

replace it

gst85 :

do you see now where it goes

Customer:

is it behind the fridge?

gst85 :

if youd like i can also direct you to a diagram

gst85 :

yes

gst85 :

at the bottom

Customer:

diagram would be great

gst85 :

sure.www.sears parts direct.com .if i have been helpful to you pressing accept pays me thank you

gst85 :

let me know if you have anymore questions

gst85 :

is there anything else i can help you with today

Customer:

on the website what do i type i the part?

gst85 :

just type in your model number

Customer:

whic diagram shouls i be looking at? sealed system and mother board?

gst85 :

it should show a few of them ..let me have a look

Customer:

ok

gst85 :

look at the back where it says sealed system

gst85 :

by the compressor

gst85 :

i think you can do this with out the diagram

Customer:

sorry are you talking abotu the actual frig?

gst85 :

yes

gst85 :

the vave is at the lower bottom of the fridge

Customer:

ok right or left?

gst85 :

your water line is connected to it

gst85 :

facing the front of the fridge it is going to be to the left

gst85 :

lower left

gst85 :

you may have to remove the panel

Customer:

ok should i unplug it?

gst85 :

no you dont have to

gst85 :

but if it makes you feel safe then you can

gst85 :

can you take it from here

gst85 :

if you do unplug it wait a few minutes before you plug it back in

Customer:

just give me a few minutes to look at it please

gst85 :

sure

gst85 :

take your time

Customer:

how beest to remove the plate?

gst85 :

do you see the screws around it

gst85 :

holding it

Customer:

they dont look lik normal screws..looks like i need to twist them

gst85 :

okay do you think your able to remove them

gst85 :

may need tools

Customer:

does that sond about right?

gst85 :

yes

Customer:

ok so i should order the part, when it comes, remove the palte and replacing the valv eshoudl be easy right?

gst85 :

yes sir

gst85 :

that is it!!

Customer:

once i replace it...you think the water should begin to work again?

gst85 :

yes it should

gst85 :

that is the only thing i can think of

gst85 :

pressing accept pays me

gst85 :

thank you

Customer:

ok last ?..when i go to replace it, at that point should i shut off the frig

gst85 :

no just shut the water off

gst85 :

you dont want to make a mess lol

Customer:

ok

Customer:

thanks for the help

gst85 :

have a good night

gst85 :

sure

gst85 :

please leave feedback

Customer:

take care

gst85 :

sure will

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