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Remove any tools from the end of the upholstery hose. Does the unit spray through the hose now? If the answer is Yes, call Bissell Free Call 1800 number again and press option 3 for spare parts and order replacement upholstery toolIf the answer is no, clean out the spray tip with the end of an unfolded paper clip.Does the unit spray now?No, stretch the hose out and give it a fewlight tugs to release any kinks in the internalwater supply hose. Does it spray now?If it still does not function properly you will need a hands on tech at an authorized service center.