How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kelly Your Own Question

Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 12248
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a Maytag Front Load Dryer that runs but no heat. (Model

Customer Question

I have a Maytag Front Load Dryer that runs but no heat. (Model MED9600SQ0) What is my problem and can I fix it myself?
Submitted: 3 years ago.
Category: Appliance
Expert:  Kelly replied 3 years ago.

Hi, thanks for using JustAnswer.com. Very first thing to check is that the breaker has not tripped. It is possible to lose one side of the 240 VAC required to run the heating element and have everything but the heater work. So, flip the breaker to the off position then back on, even if it looks okay. I will look up your dryer and await your reply after doing this.

 

Kelly

Customer: replied 3 years ago.
will do
Expert:  Kelly replied 3 years ago.

If you still have no heat, remove the lower front panel to access the heater and thermal fuses. There are three 1/4" screws along the bottom of the panel. Next, locate the thermal fuse, number 47 in the picture. It is mounted on the LH side of the heater and is the farthest thermostat from the front. WITH THE DRYER UNPLUGGED, remove those wires and tape them securely together. Make sure they are taped up well to prevent shorting. Plug the dryer back in and see if it heats then. You may skip this step if you have a meter to test for continuity.

Customer: replied 3 years ago.
I unplugged and taped together. Plugged dryer back in and ran fro 5 minutes. Still no heat. Element Bad?
Expert:  Kelly replied 3 years ago.
Probably the element is open. You can remove it by taking out the 1/4" screw near the front of the element housing can, unhook the two wires that feed the element and pull it out. A break should be pretty easy to find. BE SURE TO UNPLG THE DRYER FIRST! The least expensive place to get the element is HERE for $34.50.
Customer: replied 3 years ago.
Pulled it out and the housing has several small cracks and one large crack across the center. The coils look ok.
Expert:  Kelly replied 3 years ago.
A break can be difficult to find sometimes. Look closely at the coils and gently move them to expose a break. With the support having the cracks, that suggests higher than normal heat, like perhaps an obstructed vent. You say you checked the vent line so you may have corrected that. Do you have a meter to test for continuity?
Customer: replied 3 years ago.
Just check it closer. Coil is broke in half on the bottom side.
Expert:  Kelly replied 3 years ago.
Bingo! Great job! Follow that link to the new element and you will be back in the dryer business. Be sure to check the air flow to the outside of the house, too. Make sure the dryer is not pushed back so far as to crush the vent line. Nice work!
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 12248
Experience: Highly accurate diagnostician with over 30 years experience!
Kelly and 5 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
Thanks for your help. Great job.
Expert:  Kelly replied 3 years ago.
Thank you very much! Glad we were able to get to the bottom of it.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Kelly
Kelly
Owner/Technician
9016 Satisfied Customers
Highly accurate diagnostician with over 30 years experience!