How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Barry G. Your Own Question

Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6234
Experience:  27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
11179659
Type Your Appliance Question Here...
Barry G. is online now
A new question is answered every 9 seconds

2004 Sears Kenmore 80 Series Clothes washer (Type 111, Model

Customer Question

2004 Sears Kenmore 80 Series Clothes washer (Type 111, Model 110.25852400). Washer won't run (washer fill cycle works fine and will totally fill with water. Also, the power/breakers have been verified to have power). When set to run however, "nothing happens". Please advise. THanks, XXXXX XXXXX
Submitted: 3 years ago.
Category: Appliance
Expert:  Barry G. replied 3 years ago.
Hello Joe, my name is XXXXX XXXXX I will be assisting you.

The washer will not operate in any cycle?

Barry
Customer: replied 3 years ago.

correct

Expert:  Barry G. replied 3 years ago.
Do you have an ohm meter?

Barry
Customer: replied 3 years ago.

yes

Expert:  Barry G. replied 3 years ago.
Great, give me just a few minutes to get a drawing ready for you.

Barry
Customer: replied 3 years ago.

Ok, thanks. (Washer belongs to my elderly parents who live a few blocks away - if you can give me the detailed process and likely suspects (points, connections to check for continuity or lack thereof, etc..) with a fairly high degree of detail (along with your suspicions of what parts or components are likely or potentially at fault). I can go over there tomorrow and try to diagnose and then buy part(s) online. Many thanks for you help. Joe Creamer

Expert:  Barry G. replied 3 years ago.
I understand. I have a really good idea what the problem is but since you have the meter that will eliminate any guessing. I will post that info in detail with the part number for you shortly.

Barry
Customer: replied 3 years ago.

Barry, great - thanks very much. Please provide as much detail as possible as I am a bit handy, but not a technician by any stretch!! Take your time with reply and I will check for details/drawing etc. in the morning. Thanks again for your help. They can't afford a huge repair bill, so I am hoping it will be something relatively minor. Thanks, joe

Expert:  Barry G. replied 3 years ago.
Unplug the washer.
Most always this is the lid switch. I posted a diagram below. The black arrows are the end caps you will see in the video that you grasp at the top to remove and the screws will be under those. Take those out and roll the control panel backwards. Disconnect the wire connector in the body of the washer under the control panel where I drew the another black arrow. This is where you will test with your meter. With the lid shut set your meter to any ohm setting, put you leads where the blue arrows are drawn and see if you get a reading. No reading indicates a bad lid switch. You may be able to raise and lower the lid to change the no reading to no reading. Most times when a lid switch starts to go you can fool with it and get it to work. Anyway the part number for the lid switch is(NNN) NNN-NNNNand one place that has that part online is LOCATED HERE.

CLICK HERE FOR LID SWITCH VIDEO.

Barry
CLICK TO ENLARGE
graphic

graphic
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6234
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Barry G. and 6 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Barry, worked fine - thanks for your help. Joe

Expert:  Barry G. replied 3 years ago.
Joe are you there?

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances