How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

model SAV515DEWW top load washer , clothes are too wet after

Customer Question

model SAV515DEWW top load washer , clothes are too wet after spin cycle, even after extended spin and require triple the time in the dryer . I disconneted drain hose at drum that leads down to the water pump and it was filled with water , as was the "out" hose going from pump to drain line- I suspect pump is bad or timing swich does not run pump long enough and that is bad?
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

 

There is always water in the hoses, it never fully evacuates all the water from the hoses and is a reason for that, if all the water was gone the seals and the pump would dry out in it would leak, as far as a bad pump goes on this machine it's rare that they go, however the belt on these tend to slip easily which causes the drum not to spin up to speed which means clothes will come out really wet and not rung out, the best way to see if the pump is running correctly is to get a large 5 gallon bucket keeping the drain hose up hi and fill the machine then put it in spin drain and see how fast the water comes out of the hose into the bucket, if it is a real strong flow of water come from the pump that's not the issue, most likely your belt is stretched and needs to be replaced,the timer is probably not the issue either, I would change the belt and this should take care of it, thanks and well wishes, Bryan

Customer: replied 3 years ago.
I should have mentioned in my original post but I changed the belt a couple of weeks ago and it has not solved the problem
Expert:  Bryan replied 3 years ago.
Okay, do the test for the pump what I said then and see how strong the water comes out of the machine, it's possible is a partial block in there, change I belt is a pain in the neck isn't it? At any rate when you had that out did you pull little pump and motor assembly off of it? Did you checked down in the pump when you had the hose off to make sure there was nothing in there?
Customer: replied 3 years ago.
I did not look when i had the hose off because i did it through the bottom front panel and the machine is still upright , I will have to look further for blockages , it may not be today though , thanks
Expert:  Bryan replied 3 years ago.
No problem, my guess is because this pump is directly connected to the motor there is a blockage since you changed the belt this wouldn't be the issue, check carefully the pump and the hose coming from the tub to the pump and the one from the pump to the drain, you may have a coin such as a quarter or nickel or something in there that's restricting the flow of the water, I would take the hose right off the tub also and feel up in there to make sure there isn't a sock or something like that down there that's restricting the water flow, these are pretty darn good machines and it's usually something simple like that in these, also if need be put your finger into the pump and see if the impeller turns while trying to hold motor shaft still, see if it's maybe stripped, let me know, I will be on daily so just post a reply and let me know, thanks, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
ok , I did the pump test with a 5 gallon bucket , the water came out in a good stream but I did not fully recover the full bucket full. I would estimate about 80% to 85%. I disengaged the 2 rubber hoses from pump and could find no obstructions , just a thin coating of a slimy substance at the bends. Unfortunately my fingers are not long enough to reach in to the pumps ports and touch the impellor to test if it is stripped. What next?
Expert:  Bryan replied 3 years ago.
sounds like the pump is good, can you start the machine put it spin and put something down in the hole with the lid switch is and see how fast the spins?
Customer: replied 3 years ago.
the lid switch is inside the top and cannot be accessed without removing the conrol panel, but i was able to crack the lid open and peek inside with a flashlight, not having any experience for a reference , it appeared to be spinning pretty fast to me , the holes in the stainless steel tub are a blur while in motion , any suggestions?
Expert:  Bryan replied 3 years ago.
I beleive the pump is the issue, this is all I can think of, everything else seems to be good and you already changed the belt, thanks Bryan
Customer: replied 3 years ago.
One last question , when I changed the belt it occured to me that if i had drilled some access holes through the bottom pan to bring a screwdriver to bear on the pump fasteners , it would be much easier , I do not think some holes ( or a square cut out with my dremel) would weaken the structural integrity of the pan , any opinion?
Expert:  Bryan replied 3 years ago.
highly unlikely. the tension spring may have stretched over time however. you may want to check that.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.