hello, welcome to just answer. my name is XXXXX XXXXX and i will be happy to assist you with your problem. This is usually caused by a frozen drain in the freezer. You need to remove the rear cover of the freezer and the freezer bottom. The drain hole is near the center in the rear of the freezer. Use a hair dryer or heat gun if you have one to melt the larger chunks of ice. Once you can see the drain hole use hot water to defrost the drain itself. You can heat the water in the microwave to get it good and hot. Continue to dry up the water as it cools and add more hot water till the water runs down the drain freely. Once all the ice is defrosted and the drain is working properly, locate the defrost element that is just above the drain. It runs along the bottom of the coils. Get a piece of solid copper wire about 4 inches long. Wrap it around the element a few times and let it hang directly down the center of the drain. This will keep the drain from freezing again. When the element comes on to defrost it will also heat the copper wire and keep the drain open. This was a big problem with these models. This little trick works great.
Thanks, XXXXX XXXXX have to give it a try tomorrow. Shouldn't the refrigerator be unplugged while I am doing this? How long will this take?
you can unplug it if you wish. it is easier to just turn the control to the off position. as for how long it will take depends on how much ice you have. usually about 15-20 min