Appliance Repair Questions? Ask a Technician for Answers ASAP
Did it start this noise all at once? or is it getting worse?
All at once. machine was used for over year and a half, then i moved and has been in storage for 6 months. started to use it yesterday and this noise was there
sounds like a jet engine winding up
definately goes with the speed of the motor. only hear it in spin cycle
If the unit was moved with out the shipping bolt in it, there is a chance the pulley may have hit the back panel and damaged the motor. Can you see on the back panel if it hit?
i dont remember, i dont think so
but that makes sense i guess cause the shipping bolts were not in it
Are there any noises that come from the drum pulley if you with out the belt on?
no, it is dead quiet
Have you ran a full cycle to make sure the unit finish and that there are no leaks? (frozen in storage)
yea, we are using it now, works fine, just noisy as hell
Do you have the full model # XXXXX should be another couple of numbers after the uc?
i would have to look on the unit, my family is waiting for me to go to dinner, can i get back with you later?
Also if you can find the owner's manual and check the warranty page to see if there is a 5-year part warranty on the motor and control. Talk with you in a bit.
Ok I'm back. after the UC is 03, and the manual says 2 years on the motor
Are you still with in the two years?
How far out?
bought it I believe in june or july of 08
maybe it was august
Give me a few minutes
I don't think Bosch will help with the part warranty because of it being moved with out the bolts and how far out of warranty. If they do the service call and labor will likely be as much as if not more than the part its self. Below is a link to Sears with the part. If you can do not use the washer until the motor is replace. If the shaft is too far out it may short the control. The motor is held in by two bolts and a plug. Be very careful of the sharp edges.
Part link click here