How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Trash compactor GCG1580p0ss - Ram stays in the down position

Resolved Question:

Trash compactor GCG1580p0ss - Ram stays in the down position with motor running constantly. does not return to up right position.
Submitted: 6 years ago.
Category: Appliance
Expert:  Bryan replied 6 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.


You need to replace the drive gear assembly,in order to do this you will need to remove compactor from under cabinet tip it down on it's side and remove the bottom cover, this is located right under the bottom cover, the main gear the big one in the picture is what usually cracks and breaks, we do a lot of these on different compactors including yours, you can order this at the blue link below. in it comes with instructions, thanks and well wishes, Bryan

Customer: replied 6 years ago.
The drive gear is not cracked. Could it be the reverse switch?
Customer: replied 6 years ago.
Any other suggestions?
Expert:  Bryan replied 6 years ago.

Will you say you hear the motor running but it doesn't come back up if the motor is running it definitely have something to do with the gears or possibly the Rams, the reverse switch wouldn't cause this problem because the motor still running in it it was still trying to go down the motor would overheat and trip your overload, these are the RAM rods, you need to take the top off and check the power not on the ramrod, it may have broken and is not going up the Rod, it's definitely mechanical and electrical, there is a link below to all the diagrams. hope this helps thanks, Bryan

Customer: replied 6 years ago.



Your first thought may be correct...the motor turns and the large & small plastic gears turn but not the chain that drive the threaded ram rods. Does this sound like a cracked main gear at where the chain sprocket attaches?

Expert:  Bryan replied 6 years ago.
The at sounds like it's probably got a crack you can't see and it's loose, are you able to turn the gear by hand and the ramrod turns? Make sure you have this unplugged I know it sounds stupid but I once was working on one in it plugged it in to test power and without realizing I hadn't unplugged it again I turn the gear in the reverse switch kicked in and took my finger through the chain and sprocket, quite a few stitches there so be careful make sure it's completely unplugged, I'm pretty sure you need to replace the gear assembly but you got a make sure that it's not the RAM , if you turn the gears by hand and it starts to go up and you know the gear is the problem, thanks and well wishes, Bryan
Bryan and 2 other Appliance Specialists are ready to help you